Benefits Analyst, Stitchfix
$117-125k
+Restricted stock units depending on employee and company performance
Online personal styling
Posted today
Online personal styling
1001+ employees
Posted today
$117-125k
+Restricted stock units depending on employee and company performance
1001+ employees
Company mission
To change the way people find clothes they love by combining technology with the personal touch of seasoned style experts.
Role
Who you are
- The ideal candidate is enthusiastic and tech-savvy with a knack for customer service, creativity, and innovation
- You have at least 3-5 years of experience in benefits administration, qualifying life events including file integration, LOA/ADA administration and/or workers compensation
- You are tech-savvy: Proficient to expert level with Excel (including XLOOKUPs, pivot table), Google Suite, ticketing systems, HR, and Payroll systems; also have the ability to quickly and efficiently learn how to use new systems and tools
- You are a problem solver: A natural problem solver, using sound judgment to creatively remove obstacles and can work independently
- You have an Employee Experience mindset: Focused on improving processes so employees feel taken care of, educated on leave types available to them, and prepared before, during and after they return to work
- You are a multitasker: An expert juggler who is able to ruthlessly prioritize tasks
- You are organized: Have top-notch organization skills, strong attention to detail to develop and execute plans
- You are adaptable: Can adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader - you are consistently able to anticipate needs
- You are a strong communicator: Have strong communication skills (verbally as well as through email and other electronic platforms)
What the job involves
- As the Benefits Analyst reporting to the Director of Benefits, you will assist Stitch Fix’s fast-growing benefits team in the day-to-day operations of our benefits, retirement and leave of absence programs. Your role provides support for a thoughtful and effective employee leave and benefit experience
- This role will serve as the technical expert on file feeds resolution and be the "go-to" resource for our employees, managers, and HR business partners for department questions and concerns and partners closely with our Benefits Lead
- Data Integrity
- Overall maintenance and delivery of employee benefit census files and data issues on employee records
- Reconciliation of discrepancies in file feed transfers partnering with HRIS, Payroll and/or vendors
- Help create and maintain benefits documentation and process guidelines
- Perform ongoing operational activities of our benefits programs and projects
- Audit LOA reports to verify employee leave details are correctly feeding to our HRIS systems (Workday) from our 3rd party Leave Administrator (Matrix)
- Compliance/Auditing
- Engage in compliance and reconciliation activities in partnership with internal and external vendors
- Verify insurance billing and audit reconciliation of carrier reports, benefit accounts and disbursements
- Work on regular benefits audits, including reconciling bi-weekly payroll deductions, as well as the annual 401k audit
- Employee Experience Responsibilities
- Answer employee, manager and P&C partner issues regarding benefits (medical, dental, vision, life, flexible spending, health savings, disability), 401k, leave of absence, workers compensation, and ADA/Accommodation related tickets and provide self-service resources whenever possible
- Assist employees, managers, and P&C Partners with escalated questions/concerns and/or provide an escalation path
- Create, improve upon, and/or update intranet resources as well as any linked documents (FAQs, google docs, etc.)
- Conduct virtual meetings to assist with employee benefit/leave related questions
- Assist in developing benefit communication materials and trainings for new and ongoing programs
- Help maintain and prepare written and graphic announcements for benefits materials
- Leave of Absence/ADA/Accommodations/Workers Compensation
- Uploading “workers docs” (RTW notes, completed Top Up sheets, etc.) if applicable to employee’s Workday job profile
- Completing EDD requested forms (SDI, PFL employer application)
- Administratively correcting and approving any benefits tasks (in Workday) associated with an employees extended Personal leave or leave exhaustion
- Uploading job descriptions for ADA/Accommodation purposes as requested by Matrix
- Maintaining Stitch Fix’s Job Description library for ADA/Accommodations purposes
- Completing wage statement requests for workers compensation injuries
Our take
Shopping online for clothes is not always a fun experience. Finding clothes you like is only half the battle. Sizing guides and return policies seem to have been designed to be challenging to understand, and can also vary wildly from company to company.
Stitchfix sets out to change this by making online clothes shopping personalized and hassle-free. Customers take a survey on their personal tastes, and pay a one-off fee for a stylist, to receive a box of 5 personalized items. Then, they simply pay for any items they keep, or return what they don't want free of charge. The stylists fee is deducted from the first purchase and if they keep all 5 items, they receive a discount.
Stitchfix's unique blend of technology, and human touch in styling, allows the company to deliver its personalized experience at scale, with its growing data sets putting them in a great place to predict consumer trends and preferences. Unfortunately, the company has been hit hard by the current economic climate - cutting staff back in June 2022 as well as again in early 2023. Only time will tell if this once exciting brand will be able to bounce back from this bump in the road and find success again in the future.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2014
$30m
SERIES C
Oct 2013
$12m
SERIES B
Total funding: $47.6m
Company benefits
- Leadership, managing people program, career journey & other training opportunities
- Company equity for eligible roles
- Medical, dental and vision benefits
- 401(k) plan
- Unlimited vacation for qualified roles
- Competitive parental leave
- Enjoy 40% off of Fixes plus access to quarterly sample sales
- Collaborative workspaces - Open floor plan with standing desks & living room seating throughout
Company values
- Integrity
- Be an owner
- Raise the flag
- Keep equity at the center
- Innovation
- Put the client first
- Boldly create the future
- Solve at high speed
- Trust
- Win as a team
- Debate & commit
- Celebrate Stitch Fix grit
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Katrina Lake
(CEO)BA in Economics from Stanford. MBA from Harvard Business School. Previously 2 years as an Associate at The Parthenon Group and 2 years as an Associate at Leader Ventures.
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