Site Reliability Engineering Manager, Klaviyo
Web Infrastructure and Gateway
$192-288k
1+ day a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
$192-288k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Successfully led and delivered routing and network infrastructure projects spanning multiple quarters and involving input from multiple external stakeholders
- Experience coaching and growing Site Reliability Engineers
- Experience developing and rolling out engineering-wide processes
- Hands on coding experience. This role will require about 30-50% coding
- Focused on providing a positive user experience
- Technical experience in:
- Edge routing
- Api gateway systems
- Networking
- High scale, high availability, high performance HTTP traffic
- Observability
What the job involves
- The mission of the Site Reliability Engineering group is to provide services, tooling, and guidance to Klaviyo's product engineers to make them more productive and ensure their services are sufficiently reliable, scalable, and secure
- We are seeking an Engineering Manager to join our SRE team to drive the evolution of our web infrastructure and gateway
- We are in the early stages of building a modern edge services platform to support our product engineering teams
- This is an exciting opportunity to join a new team and have a big impact on the future of how Klaviyo makes new services available
- API Gateway Deployment: Develop and operate an extensible API gateway platform
- Create positive developer experience by introducing new features to the API Gateway Platform while maintaining or enhancing system reliability
- Unlock domain decomposition for user facing web services at Klaviyo
- Maintaining System Stability: Ensure the current systems remain stable through proactive monitoring and optimization
- Customer Engagement and Feedback: Gather and act on customer feedback to prioritize feature development and roadmap decisions
- Manage 3-5 Site Reliability Engineers remotely or in Klaviyo's Boston office
- Help individuals on your team develop and execute SMART goals and personal development plans that align with Klaviyo's goals and objectives, and understand how their work fits into the bigger picture
- Interview, hire, and level up the Web Infrastructure and Gateway engineering team
- Work with the team on project planning and defining milestones, identifying dependencies, and meeting business goals
- Participate in deep system design and implementation discussions within your team and across partner teams to ensure that we're building the right systems and keeping quality high
- Level up the team through hands-on coaching and individual contribution. This includes pairing with direct reports to design, write, and deliver software to improve the scalability, reliability, and security of Klaviyo's systems
- Iterate and improve upon engineering-wide processes like recruiting, onboarding, performance management, communication, and Agile software development
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Founders
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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