Commercial Account Executive, Pendo
$120-130k
OTE
OTE 50/50 split
Digital adoption and product experience solutions
Open for applications
Digital adoption and product experience solutions
501-1000 employees
Open for applications
$120-130k
OTE
OTE 50/50 split
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- 3+ years or more of sales experience in an entrepreneurial SaaS environment
- MEDDIC and/Force Management Methodology
- Consistent track record of hitting goal and numbers
- Possess an understanding of SaaS financial metrics
- Willingness to learn in a high-paced sales environment
- The ability to learn technology basics and apply them to business situations
Desirable
- Salesforce experience
What the job involves
- As a Commercial Account Executive, you will be responsible for overseeing the success plan in a specific sales geo-territory. This will include managing a territory's larger deal cycles from generation through to close
- While this role is not a managerial role, it will include strategizing with the Sales Development Representatives and other Account Executives in that territory. You will be the primary contact with higher-tier revenue customers and have the responsibilities of demoing Pendo's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts
- As a Commercial Account Executive, you will be accountable for developing the plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful
- Work full cycle deals from demo complete to close
- Research and target exciting new SaaS companies using prospecting tools
- Build and manage a territory plan
- Build pipeline in collaboration with the SDR team
- Learn and demonstrate the Pendo platform to new prospective customers
- Navigate a customer through a 30-day free trial and proof of concept
- Accurately forecasting your territory
- Record and document all sales activities in SalesForce.com
Salary benchmarks
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company values
- Respect our lives outside of work: We bring our whole selves to work and celebrate what makes each other unique
- Be direct and transparent: As individuals we are timely, candid, and respectful in providing feedback—even when it’s hard to do so
- Maniacal focus on the customer: If there’s an opportunity to improve the customer experience, we do it
- Bias to act: We take initiative to get things done, collaborate, and go above and beyond the call of duty
- Show me the data: No matter what the decision, data should be the primary input for decision making
- Act like owners:We use good judgement in our actions and decisions, and implicitly have the trust from our colleagues to be able to do so
- Win together: We succeed together and challenge each other to grow. We collaborate and support one another as a team
Company HQ
Downtown, Raleigh, NC
Articles
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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