Customer Manager, OpenText
Enterprise Information Management software
Job no longer available
Enterprise Information Management software
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.
Role
Who you are
- Bachelor of Arts/Science or equivalent degree in Business Administration or related area of study
- 3-5 years of experience in a customer-facing role in Sales or Customer Success Management preferred (Software Sales is an asset)
- Eagerness to collaborate within, and across, teams to achieve results as well as an innovative and creative approach to complex challenges
- Managing, servicing, and upselling an assigned territory of accounts
- Operating with minimal supervision given latitude for decision making
- Ability to interact effectively with all levels of a company including C level to Manager combined with strong communication and negotiation skills
- Ability to prioritize and balance multiple projects, as well as deadlines, in an evolving environment
- Fluent English and German Language skills both written and spoken
What the job involves
- In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text’s revenue
- You will promote Open Text’s solutions, support and services capabilities
- As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction
- Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager)
- Develop and maintain long-term post-sales relationships with customer accounts critical to the company in terms of recurring base revenue and future growth
- Manage services and generate sales among key accounts, including upselling and cross-selling
- Forecast and track client account metrics
- Identify opportunities to grow business with existing clients
- Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration
- Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement
- Lead and attend client meetings
Our take
Founded in 1991 and growing every day - recently hitting $1B revenue - OpenText offers software applications that manage content or unstructured data for enterprises, such as large companies, government agencies or professional service firms.
The Canadian-based company continues to add to its suite of products and portfolio of acquisitions, expanding its offerings and, in doing so, its market reach. For instance, in August 2023 it launched OpenText Aviator, a generative AI platform for business networks and IT operations, which was expertly designed with the knowledge and expertise of a 25+ year-old company.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Company benefits
- OpenText's employee programs prioritize employees’ well-being and that of their families. It offers a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer
Company values
- Trust
- Excellence
- Innovation
- Customer-first approach
- Being a best place to work
Company HQ
Waterloo, ON
Articles
Leadership
Mark J. Barrenechea
(CEO & CTO, not founder)Previously served as CEO & President of SGI and Rackable Systems, CTO for Computer Associates and Senior Vice President of Applications Development for Oracle.
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