Client Service Specialist, Autodesk
German Speaker
+ A significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants
More information about location
3D design, engineering & entertainment software
Open for applications
3D design, engineering & entertainment software
1001+ employees
Open for applications
+ A significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants
More information about location
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- You will have great communication skills
- You can identify trends and propose solutions to recurring problems
- You have Technology skills in a Windows environment, like to learn about new platforms and tools
- You enjoy working in a customer service role providing live support
- You will work from 7 am until 3.30 pm weekdays
- You are fluent in English and German and it would be great if you spoken one other European language preferably Spanish
What the job involves
- As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding
- You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge
- You will report to the Senior Manager Client Services
- You will ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
- You will communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
- You will ensure a high-level of customer and partner satisfaction
- You will receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
- You will provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
- You will be a subject matter expert as it relates to Autodesk policies, processes, and tools
- You will be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
- You are proficient in technology including Windows operating systems and, will learn our internal systems that our partners and customers use to access our products and services
- You will educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
- You will liaise with sales teams to address customer related issues and order questions
- You will look for areas to improve both processes and systems and automated solutions
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.
Kirsty
Company Specialist
Insights
Company
Company HQ
San Rafael, CA
Articles
Leadership
Andrew Anagnost
(CEO & President, not founder)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
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