Implementation Specialist, Rho
$115k
OTE
$92k
BASE
+ Equity
5 days a week in office
Business banking platform
Be an early applicant
Business banking platform
201-500 employees
Be an early applicant
$115k
OTE
$92k
BASE
+ Equity
5 days a week in office
201-500 employees
Company mission
To take the friction out of finances, and to prime their customers for success.
Role
Who you are
- Bachelor’s degree
- 2+ years in a customer-facing implementation or onboarding role, preferably in a fast-paced SaaS, B2B environment
- Demonstrated ability to manage multiple projects and stakeholders effectively
- Exceptional communication and presentation skills, with a knack for simplifying complex concepts
- A passion for building strong client relationships and a commitment to exceptional customer service
- Strong analytical skills, a growth mindset, and a continuous improvement ethos
What the job involves
- As an Implementation Specialist at Rho, you will be pivotal in ensuring a smooth and efficient onboarding process for our clients, helping them harness the full potential of our comprehensive product suite. This role places you at the heart of Rho's rapid growth trajectory, surrounded by a team that is enthusiastic about our customers and passionate about our products
- Your role will involve direct interaction with clients, guiding them through implementing Rho solutions across various domains such as banking and expense management and accounting Integrations.
- You'll work closely with our operations and product teams to enhance implementation processes, lead product launches, and contribute to team growth. Depending on your experience and our business needs, you'll be aligned with the customer segment that best fits your skills during the interview process
- Lead the implementation process for clients across HR, Payroll, Benefits Administration, and IT platforms
- Manage implementation projects from inception to completion, ensuring client goals and timelines are met
- Facilitate the adoption of Rho products, driving customer satisfaction
- Collaborate with Sales, Account Management, and Technical teams to ensure smooth transitions and continuous support
- Work closely with Product and Engineering teams to address customer issues and suggest product improvements
- Assist in developing and refining implementation processes and best practices
Our take
Rho was founded to address the growing need among small and medium-sized businesses for a unified solution to manage corporate spending and cash flow. Aiming to serve companies with 30 to 500 employees, Rho designed its platform to create seamless workflows across banking, corporate cards, and accounts payable.
The company introduced Rho AP, an accounts payable product, followed by a corporate card in partnership with Sterling Bank, enhancing its offering for businesses looking for efficiency in managing financial operations. With a clear focus on product strategy and growth, Rho has been expanding its team and integrating AI capabilities into its platform to stay ahead of the evolving fintech landscape.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES B
Jan 2021
$15m
SERIES A
Total funding: $97.2m
Company benefits
- Medical, dental, and vision
- Commuter benefits
- Flexible work policy
- Wellness perks
Company values
- Speed: We move fast. Really fast. Speed is critical to every move we make. We prioritize impact, focus on tasks that add immediate value, and relentlessly refine our work to achieve more for our clients. Our pursuit of speed helps propel our journey from incremental to transformational change year over year
- Precision: We may not make the most moves, but we make the right ones—every time. We believe in critical thinking, deep research, thoughtful analysis, and careful work that makes a difference. Through precision, Rho delivers meaningful, impactful results for our company, our culture, and our customers
- Diversity: Rho’ers come from many different backgrounds, specialties, and career paths. Our differences amplify not only our individual potential but also our collective ambition. Our diverse voices, perspectives, and skill sets mean we’re always ready to take on any challenge in any industry
- Empathy: We at Rho consider empathy our paramount company value. We have empathy for our clients, our colleagues, and our partners. We strive to understand them, relate to them, and consider them with compassion in every aspect of our daily work. We are here for all and push forward for all
- Creativity: We push ourselves to imagine exciting new possibilities and outcomes that defy the status quo. We don’t dismiss established practices on principle but consider alternatives through a unique lens, breaking down traditional barriers to innovation, collaboration, and performance
Company HQ
SoHo, New York, NY
Articles
Leadership
Everett Cook
(CEO)Studied International Economics at Vanderbilt, before working in Investment Banking at Deutsche Bank. They were a Senior Analyst at Taylor Woods and Atreaus Capital.
Alex Wheldon
(President & CPO)Founded Trebax Innovations and Kanary Limited. Served as CMO of Smarkets and CPO of Lyst.
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