Business Analytics Analyst, Favor
2+ days a week in office
Contact-free food and essential order service
Job no longer available
Contact-free food and essential order service
1001+ employees
Job no longer available
2+ days a week in office
1001+ employees
Company mission
To create a more connected community to get anything delivered through an affordable and personalized service.
Role
Who you are
- A relevant degree or comparable formal training, certification, and/or work experience
- At least 2 years of experience working in an analytical role
- Intermediate or better SQL skills with the ability to write complex queries
- Proficiency in business intelligence tools (e.g. Tableau, Looker, Power BI), for data visualization and reporting
- Familiarity with using tools like dbt (Data Build Tool) for data transformation workflows and data modeling and IDEs like Visual Studio Code for writing and debugging code
- Experience with Python or R for data analysis and automation is a plus
- Understanding of statistical analysis and data modeling and familiarity with experimental design and A/B testing methodologies is advantageous
- Understanding of marketplace dynamics and interest in the key business drivers in a three-sided marketplace to identify growth opportunities and optimize performance
- Familiarity in optimizing key metrics like Customer Lifetime Value (CLV), Customer Acquisition Cost (CAC), and paid media performance metrics (ROI, ROAS) to drive cost effective marketing strategies and assess the long-term value of customers
- Understanding of various customer acquisition channels, including paid media, organic growth, and referral programs
- Proven ability to analyze partnership revenue models and market trends to optimize markup and commission structures, pricing strategies, develop effective promotions, and enhance digital merchandising to drive conversions, Favor + Partner sales growth and customer engagement
- Familiarity working with any/all of the following is a plus: Salesforce Sales Cloud, Marketing Cloud Intelligence, Braze, Branch, and/or Segment for managing sales data, campaign tracking, omni-channel engagement, mobile attribution, and customer data acquisition
- Experience with Snowflake and/or similar modern cloud data architecture (e.g. Databricks, Redshift) for data warehousing, including performance tuning, data storage, and retrieval optimizations
- You are someone with high dynamic range. You can see the big picture, but are comfortable diving deep into the details to ensure accuracy and consistency
- You are forward-thinking and persistent. You think two steps ahead to identify potential roadblocks and have contingency plans to address them. You have a strong sense of ownership and accountability mixed with the grit to ensure tasks are completed
- You are narrative oriented. You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings
- You are action oriented. You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional
- You are teamwork oriented. You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency, and world-class output
- You are someone who prioritizes positive stakeholder relationships. You’re able to make decisions with the wisdom to change course as soon as needed while balancing stakeholder dynamics and collaborating with a diverse group of individuals
- You are an effective communicator. You constructively communicate your ideas in written and verbal formats, particularly in a presentation setting with an audience of varying technical knowledge levels
What the job involves
- We are looking for an Analyst to join our Business Analytics team. In this role, you will leverage first- and third-party data to generate insights about our customers, Runners, retail partners, and products
- You’ll form strong relationships with the internal stakeholder teams you support and ultimately help drive strategy and success for their respective area. Title and compensation will be informed by experience level
- Drive the business forward by defining and capturing key performance indicators (KPIs) that measure the impact of specific product features, programs, and operational initiatives
- Develop and maintain a suite of self-service reporting that puts the most critical KPIs in the hands of your stakeholders
- Develop and communicate recommendations proactively to stakeholders and partner with them on successful implementation
- Leverage customer, Runner and marketplace data to make recommendations for best-in-class experiences
- Analyze content performance to understand how in-app selection, pricing, display and sort order influence engagement, with the ultimate goal of turning 100% of sessions into conversions
- Identify and resolve gaps in data completeness and accuracy to continually improve our data ecosystem
- Grow the collective Business Analytics team knowledge base through process documentation
- Use analytical and problem solving skills to interpret and synthesize large data sets and translate these data insights you’ve gained into actionable business recommendations
- Utilize data sets in conjunction with the key business drivers that impact Favor’s three-sided marketplace to identify growth opportunities and optimize performance
Our take
More and more people are looking to get things delivered fast, and businesses are trying to find inventive ways to meet the demand and get people’s purchases to them as quickly as possible. Favor solves this problem, with an on-demand delivery service that depends on “runners” to get products to customers quickly.
Customers can browse on the Favor app and select items from their list or input items from other stores in the delivery zone, and Favor runners will collect the item and deliver it within an hour. For customers in a hurry, this is obviously appealing. While many on-demand delivery services struggle to scale, Favor itself has managed to scale its operations across Texas and expanded into Philadelphia in mid 2022.
This centralization has given the company an advantage over competitors who have since gone out of business, but it isn’t yet clear if other competitors will imitate Favor's approach to gain market share. The company faces strong challenges from deep-pocketed rivals like DoorDash and Uber Eats.
Freddie
Company Specialist
Insights
Company
Funding (2 rounds)
Sep 2017
$22m
SERIES B
Mar 2015
$13m
SERIES A
Total funding: $35m
Company benefits
- We offer premium health, vision, dental, life and 401(k) options. We go beyond the basics with complimentary meals, commuter benefits, dependent care, and of course - Favor delivery credit and H-E-B discounts
- With a fitness center in the office, we equip you with ways to stay healthy and happy. Any complimentary meals and snacks always feature health options
- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through beer Fridays, quarterly company-wide events, and regular connection opportunities
- Our HQ, the Eastside Tech Hub, is located in the heart of East Austin and boasts multiple lounge areas, a coffee bar, library, fully stocked kitchen, wellness center with bouldering wall, and more
- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators
Company values
- Keep running - We have lofty goals and the only way to achieve them is to hustle through the challenges. Don’t stop ‘til Tokyo!
- Good vibes - We bring our best selves every day. No matter what comes at us, we attack our work with positivity and resilience
- Own your sh*t - Your position here is valuable and you were chosen for a reason. Be purposeful with your actions and hold yourself accountable
- Community first - We’re connected to the people around us. We don’t just run in someone else’s shoes, we also know the path they took and how they got there
Company HQ
Holly, Austin, TX
Articles
Founders
Keith Duncan
(CEO, not founder)Began working at the company as SVP of Sales & Business Development and was promoted to CRO within 4 years. They then worked as CRO at Orchard before returning to Favor as CEO in 2023.
Salary benchmarks
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