Account Manager, Panopto

• This position requires a strong sales orientation, exceptional communication skills, and the ability to thrive in a fast-paced software company environment
• Bachelor's degree in business, marketing, or a related field (preferred)
• 5 years of sales or account management experience, preferably in the software industry or within the enterprise, higher education/K-12 markets
• Proven track record of meeting or exceeding sales targets and quotas
• Strong negotiation, presentation, and communication skills
• Excellent relationship-building and customer service abilities
• Ability to understand complex software solutions and articulate their value to clients
• Proficiency in using CRM software and sales productivity tools
• Self-motivated, goal-oriented, and able to work independently
• Willingness to travel up to 25% to client sites or industry events (as required)
• If you excel in communication with a vigorous sales orientation mindset, we encourage you to apply

• As we continue to support growth and expansion, we are seeking a dynamic, results-driven Account Manager to join our team, focusing on the higher education, K-12 and enterprise industries
• As an Account Manager, you will be responsible for managing and expanding relationships with our existing clients, with a primary focus on upselling and negotiating software renewals
• Other responsibilities may be assigned to help drive our vision and mission to alignment with our organization’s values
• Software Renewals: Manage the software renewal process for assigned accounts, ensuring timely and successful contract renewals
• Proactively engage with clients to discuss their current usage, address any concerns, and present upgrade options to ensure customer satisfaction and retention
• Negotiate renewal terms, pricing, and contractual agreements in collaboration with the legal and finance departments
• Upselling and Cross-Selling: Achieve assigned quarterly and annual sales targets by proactively identifying opportunities to upsell and cross-sell additional software licenses, modules, or services to existing clients
• Conduct product demonstrations and presentations to showcase the value and benefits of recommended software enhancements
• Collaborate closely with the sales and marketing teams to develop targeted strategies and campaigns to maximize upselling potential
• Account Planning and Forecasting: Develop account plans and strategies to achieve upselling and renewal objectives
• Monitor account usage and health, revenue performance, and customer satisfaction metrics regularly
• Provide accurate sales forecasts and pipeline updates to management, leveraging CRM tools and reporting systems
• Market Research and Competitive Analysis: Stay updated on industry trends, market dynamics, and competitive landscape within the corporations, higher education and K-12 sectors
• Conduct market research and analysis to identify new business opportunities and potential target accounts
• Collaborate with the marketing team to provide insights and contribute to the development of effective sales and marketing materials
• Client Relationship Management: Develop and maintain strong relationships with key decision-makers and stakeholders in enterprise, higher education and K-12 institutions
• Serve as the primary point of contact for assigned accounts, addressing customer inquiries, and providing excellent customer service
• Understand clients' business needs, objectives, and challenges to identify upselling opportunities and position relevant software solutions
• As part of a dynamic and collaborative team under the supervision of the Director of Account Management, the Account Manager works alongside Customer Support and Implementation teams
• Join Panopto and be part of an exciting journey where you’ll have the chance to make a real impact on the company's success and growth

• Time Off Benefits - Generous and flexible leave policies. Unlimited Take What You Need PTO, including sick days for when you need it most. Holidays to celebrate with loved ones. Extended bereavement program to support you during difficult times. Tenured Leave opportunities for long-term employees to recharge and reflect. Extended Maternity and Paternity Leave to cherish family moments. Volunteer time off to give back to your community
• Core Benefits - At Panopto, we prioritize both professional growth and a fulfilling,balanced life for our employees. Our core benefits include comprehensive health, dental, vision, life and ancillary insurance plans. We provide access to a benefits preview to understand how Panopto benefits would support you and short-term and long-term disability insurance for peace of mind
• Retirement and Savings Benefits - 401k plan with company match to secure your financial future. Healthcare spending and reimbursement accounts for your well-being
• Healthful Living Benefits - At Panopto we understand well being is about more than physical health. We’re proud to offer workplace perks such as daily mental health break walks, a wellness rewards program to support your well-being, an employee assistance program for confidential support and a mindfulness program for stress reduction
• Remote Work Benefits - Enjoy all the benefits of a remote-first workplace that supports full work from home for ultimate flexibility. Childcare schedule flexibility to balance work and family life. Asynchronous work to accommodate your unique schedule
• Rewards, Recognition, and Employee Perks - Our great team is Panopto’s most valuable asset. We’re proud to offer an employee recognition program to celebrate your achievements, a Values Awards program to embody our company culture and referral bonuses for bringing great talent to Panopto
• Career Development Benefits - Panopto’s career tracks and competency and skills training will help you advance your career. We offer access to the LinkedIn Learning Program to expand your knowledge, AWS services and architecture training to stay ahead, and secure coding training to enhance your skills

Total funding: $48.5m

The concept for Panopto developed in the early noughties when the founders noticed that storing videos on computer hard drives was becoming cheaper than storing them on tape. The company’s foundations were in a free software paid support service that provided the tools for downloading videos onto a computer. Nearly two decades later, Panopto provides educational institutions and enterprise businesses with screencasting, lecture recording, streaming and video content management software.