Client Success Associate, Progyny
$65-70k
+Bonus & Equity. Salary shown based on NY applicants only
Fertility benefits management company
Job no longer available
Fertility benefits management company
501-1000 employees
Job no longer available
$65-70k
+Bonus & Equity. Salary shown based on NY applicants only
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- This role is ideal for someone with a bachelor's degree or relevant experience who thrives in executing day-to-day tasks and contributing to the overall client success strategy
- Bachelor’s degree or relevant experience in a client-facing role, customer support, or business-related field
- Strong desire to learn and grow within client success and develop a deep understanding of client success principles
- Excellent communication and relationship-building skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Proficiency or willingness to learn CRM software (e.g., Salesforce) and other client management tools
- Analytical mindset with an ability to interpret data and make actionable recommendations
- A proactive approach to problem-solving and a willingness to take on new challenges
What the job involves
- As a Client Success Associate, you will play a pivotal role in supporting our strategic market clients, providing tactical assistance to ensure high levels of satisfaction and retention
- Assist in the implementation and execution of client success strategies for enterprise accounts
- Collaborate closely with a senior Client Success team member to streamline client administration and ensure a smooth onboarding and ongoing experience
- Manage day-to-day client requests, service delivery coordination, and escalation of issues to the appropriate teams
- Monitor client health metrics and proactively address any issues or concerns with the support of Senior Client Success team members
- Support data integrity by keeping client records updated and running client health checks
- Assist in the development and delivery of client performance and satisfaction reporting
- Collaborate with sales, product, and support teams to escalate client issues, track resolution progress, and ensure timely follow-up on open items. Communicate specific client needs, coordinate internal resources, and provide detailed updates to clients on resolution status
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has recently expanded its provider network to encompass reproductive urologists (RU), recognizing the significance of male-factor infertility which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. by fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionizing reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company values
- Passion: Be energetic and enthusiastic. Share the joy in making family building dreams come true
- Collaboration: Be a listener and a leader. Smarter, stronger, and better together
- Innovation: Be creative and clever. See challenges as opportunities
- Integrity: Be truthful and transparent. Words and actions matter
- Growth: Be curious and courageous. Personal growth drives company growth
Company HQ
Garment District, New York, NY
Articles
Leadership
Pete Anevski
(CEO, not founder)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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