Implementation Manager, Writer
+ Stock Options
AI writing assistant
Open for applications
AI writing assistant
201-500 employees
Open for applications
+ Stock Options
201-500 employees
Company mission
To bring generative AI to the enterprise.
Role
Who you are
- 5+ years in a Implementation consultant/manager, Engagement manager role in Enterprise B2B SaaS
- Experience with large user deployments for Fortune 100 companies, spanning many use-cases, business units, across thousands of users
- Highly consultative - able to uncover use-cases, identify business needs and map to a Writer solution
- Excellent project management skills, able to juggle multiple priorities, prioritize and create the right accountabilities for success
- Experience managing and building relationships across multiple stakeholder levels, including C-Level at Fortune 100 organizations
- Experience in the art of change management. You know how to motivate, unblock and overcome barriers to large, transformational change
- Excellent problem-solving skills
- Knowledge of editorial processes or working with content marketing, technical writing or UX teams a real plus
- Consulting experience at a big 4 firm is a plus
- Proactive communication skills, both sync and async
- Intrinsically motivated: you set the highest possible bar for what you build, write, ship
- Incredibly curious and an active listener
- A great presenter
- A genuine leader
- A connection to our mission of Great writing for everyone
- A natural affinity to our values of Connect, challenge, own
What the job involves
- We’re looking for an Enterprise implementation manager whose top priority is helping customers onboard and realize value quickly across their teams with Writer
- Our Product is adopted across an organization so we need someone who is comfortable in a complex customer relationship environment navigating many relationships, uncovering a variety of use cases and project managing deliverables to drive value across their business
- As our founding Enterprise implementation consultant in London (UK), you’ll be on the ground-floor helping us build processes for onboarding for our largest Enterprise customers
- You'll be reporting to our Head of International, and be working very closely with our other customer success managers in continuing to build a world class CS org
- Act as the owner of our implementation process for our most strategic customers, ensuring we’re hitting key value-based outcomes of first value for activation and adoption
- Develop and project manage the Enterprise customer’s implementation plan, including the milestones, key owners and accountabilities
- Work across numerous customer stakeholder groups, workstreams and use-cases to deploy, all while seamlessly managing the implementation roadmap and rapid delivery of value
- Coordinate the configuration of a customer’s Style Guide and provide strategic advice to optimize in the product
- Develop expertise as an advisor of best practices in leveraging generative AI to deliver on-brand content at scale
- Drive transformational change management expertise by prescribing how a customer should build a generative AI program to drive durable value and adoption at scale
- Provide in-product enablement and training to admins, and end users on their specific use-cases
- Work closely with your CSM, Technical account manager and AE partners to facilitate a smooth transition from evaluation to implementation and habit-forming
- Overcome barriers to implementation, unblocking challenges as they arise, including infosec, IT and change management related hurdles
Salary benchmarks
Our take
AI-assisted writing tools have taken off over recent years. With the likes of high-exposure company Grammarly accelerating adoption of such tools, a flurry of startups have appeared to offer their own takes. Writer’s angle is to leverage AI as a means of standardizing and scaling both content and communications for business teams. The tool offers autofilling and inline suggestions that keep content aligned with pre-determined company language and style guides.
This branded fine-tuning function distinguishes it from full copy-generation competitors, as well as from Grammarly itself, which is a more generalist copyediting tool. It subsequently caters to major enterprise clients looking to maintain standards across multiple and sprawling teams, and the company has managed to net major clients like Deloitte, Twitter, UiPath, and Accenture.
While AI-related buzz remains solidly around generative AIs like ChatGPT and Bard, Writer's narrow target market - in which it has already found success - supplies plenty of scope to grow, as AI copyediting tools look set to rapidly become content industry standard. With continued new launches and updates to its offerings as well as an impressive $100 million Series B awarded in 2023, the company is well-placed to seek further success into the future.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2023
$100m
SERIES B
Nov 2021
$21m
SERIES A
Total funding: $126m
Company benefits
- Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA
- Flexible location and schedule options
- Competitive parental leave policy
- Company stock options
- 401k plan with employer contributions
- Learning and development stipend
- Generous PTO
- Distributed from Day 1: Our processes and operating cadence are built around a distributed culture
- SF office space: If you prefer working from an office, we have a beautiful sunny one in Union Square, the heart of San Francisco
Company values
- Connect: Writer’s success depends on the strength of our relationships. We strive to understand and respect each other on a human level.
- Challenge: We don’t shy away from conflicting points of view. The more diverse the perspectives, the better. Each and every Writer contributor is encouraged to question, challenge, and propose ideas across the business.
- Own: Regardless of role, we’re all owners. We strive to create an impactful, enduring company by building processes and owning outcomes.
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
May Habib
(CEO)Harvard economics graduate, who was previously VP of sovereign wealth fund Mubadala Development Company, and a global shaper at the World Economic Forum. Also co-founded Qordoba.
Waseem Alshikh
(CTO)Previously co-founded CloudAppers, then served as CTO at iMENA. Subsequently co-founded AI content editor Qordoba.
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