Product Lead, Block
Food & Beverage Service
$217.8-326.8k
+ Employee Stock Purchase Program
Financial services ecosystem
Open for applications
Financial services ecosystem
1001+ employees
Open for applications
$217.8-326.8k
+ Employee Stock Purchase Program
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 8+ years of product management experience or equivalent
- A strong sense of user empathy and interest in supporting independent businesses
- Strong design and product sensibilities
- Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements
- Experience testing and launching products at scale with a high bar for experimental rigor
- Experience applying data to drive personalized experiences at scale
- Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade off decisions
- Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives
- Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership
What the job involves
- As Product Lead for the Food & Beverage’s Service team you will be responsible for driving the Square’s roadmap aimed at helping restaurant operators
- You’ll own the Square for Restaurants product: point of sale, kiosk, and kitchen display system applications
- You’ll manage a team of product managers focused on specific restaurant concept types such as quick-service and full-service
- You’ll need to understand and make tradeoffs between short and long term product growth, and be ultimately accountable for product adoption and seller satisfaction, for all Food & Beverage sellers at Square
- Direct and utilize user research, data analysis, and market research to identify high priority seller and business opportunity areas
- Develop product strategies and roadmaps to address seller needs and drive business growth
- Deeply understand the industry and use industry knowledge to help shape the go-to-market and product-led strategy
- Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation
- Drive project execution across multiple functions and organizations
- Anticipate non-obvious risks and resolve highly complex issues
- Define project requirements, clarify implementation details, and make strategic tradeoff decisions as needed
- Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 119 more jobs at Block