Account Manager, Togetherwork
$45-50k
+Annual bonus
Mission-critical software & payments solutions
Open for applications
Mission-critical software & payments solutions
201-500 employees
Open for applications
$45-50k
+Annual bonus
201-500 employees
Company mission
To ignite the spirit of unity, empower collective growth, and propel communities toward extraordinary achievements.
Role
Who you are
- Success in this role requires a strong background in account management and a proven ability to lead and grow client relationships
- You are passionate about customer success, take pride in your work, and view business relationships as more than just transactions. You have a knack for transforming customers into loyal, thriving accounts
- You excel at multitasking, have exceptional written and verbal communication skills, and possess a strong attention to detail. You are proficient with leading Account Management software such as MS Office, Monday.com, Zendesk, PowerBi, and Salesforce
- Bachelor’s degree or five years of experience in lieu of degree
- 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role, particularly within the pet care industry
- Strong analytical skills with the ability to derive insights from data
- Exceptional time management and organizational skills
- Proven customer service excellence and communication abilities
- Experience in understanding market trends and anticipating changes
- Ability to identify and articulate client expansion opportunities, backed by data-driven recommendations
- Proficient in quickly understanding project scope and requirements, and in effectively communicating solutions
- Demonstrated success in meeting key performance indicators and consistently achieving targets
- Strong ability to navigate complex client situations, addressing concerns proactively and positioning solutions positively
- Flexibility and adaptability in managing change and conflicting priorities in a dynamic, entrepreneurial environment
- Familiarity with ticket management software is a plus
- Exceptional written and verbal communication skills, with a high attention to detail and organization
What the job involves
- The Account Manager within Togetherwork’s Petcare vertical is a pivotal client-facing role, responsible for nurturing and expanding customer relationships within a portfolio of Enterprise accounts
- Your primary objectives will be to drive customer retention, secure renewals, and identify growth opportunities within your assigned accounts
- Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals
- Your focus will be on highlighting the benefits our products bring to their operations, rather than just features
- Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports
- Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications
- Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables
- Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy
Our take
Togetherwork specializes in providing software and payment solutions tailored for member-based organizations. The company offers a suite of tools designed to enhance group management, member engagement, and financial operations.
The company has built a strong reputation for supporting organizations in their growth and operational needs. With solutions that are crafted to simplify membership management, improve communication and optimise payment processes, organizations can deliver high-quality services to their members and constituents.
Recently, the company secured substantial funding, highlighting backers' faith in the company. This funding will support the company's plans to enhance its capabilities and expand its reach, continuing its mission to strengthen member-based organizations and contribute to their growth and success.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Company values
- Purpose
- Belonging
- Growth
Company HQ
Civic Center, New York, NY
Leadership
Neil Platt
(CEO)They have spent most of the past 20 years as a Software and Payments Entrepreneur and Executive, nurturing and growing successful fintech companies.
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