• We are seeking talented individuals with the flexibility to juggle many tasks at once and triage issues as they arise
• We are looking for a team player that is also comfortable working on their own on projects and issues when needed
• Bachelor’s degree in Information Technology, Information Science, or related field, OR Equivalent combination of education and experience with some formal training
• 2 years of full-time work experience with a relevant post-secondary program certificate, OR Experience with Microsoft Windows (10 & 11) and Microsoft Office products
• Detailed understanding of Admin Portal for Microsoft Office 365 including Dynamics CRM (Customer Relationship Management)
• Strong discipline working within a standardized ticketing system and documenting resolutions to those tickets
• Technical documentation skills for company-facing how to and instructional processes
• Discipline to follow established methodology while seeking ways to improve the process
• Strong customer service focus and ability to interact at all levels within the organization
• Ability to prioritize multiple assignments, take initiative, and problem-solve with minimal supervision in a fast-paced environment
• Excellent oral and written communication skills, attention to detail
• Work well both independently and as part of a team
• High personal ethics, professional presentation

Desirable

• As an IT Support Specialist, you will support Ascend day-to-day operations, both local and remote, including direct support for individual employees and their workstations in Windows and Microsoft Office environments as well as IT help desk issues
• Assist with onboarding of new employees and user training on PC applications
• Set up, configure, and maintain Windows laptops
• Identify and resolve PC hardware and software related failures and issues
• Update inventory of PC’s and manage software updates to remote PC’s
• Handles tasks for project installs and helps define project tasks and task completion times
• Upgrade software components and install OS upgrades as required
• Troubleshoot difficult problems to resolution quickly and to industry standard best practices
• Other responsibilities as assigned by direct manager