• 7+ years of experience in software implementation, consulting, or program/project management
• Work experience in a highly regulated financial services industry (banking/insurance/finance) is required
• Comfort with client and stakeholder management, including presentations to both small and large groups and managing challenging conversations
• Ability to adapt to a rapidly changing product and respond strategically to client need

Desirable

• As a Senior Implementation Manager at Upstart, you will drive the launch of Upstart solutions with new and existing bank partners and credit unions
• This key role to onboarding our lending partners functions as the main point of contact for new clients implementing Upstart personal loans, auto, or other new products, and for existing clients expanding usage of the Upstart Platform
• Work closely with the Compliance, Legal, Engineering, Operations, and Marketing teams to facilitate and drive a consistent client experience and ensure successful projects and training for new clients
• As a trusted advisor with deep product knowledge, this person will need to understand the client’s goals, pain points, and Upstart workflows
• Drive and manage new partner implementations from start to finish, including weekly meetings and maintaining internal/external project progress
• Confirm customer requirements and needs and provide guidance, assistance, and support to clients in the technical platform configuration
• Oversee the handoff process between Implementation and Customer Success
• Understand client pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that will improve client workflow
• Compliment key product discussions by gathering and communicating client feedback and feature requests
• Escalate and identify risks to strategize the best approach to resolution