Technical Account Manager, Affirm
$88-140k
Salary dependent on location
More information about location
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
$88-140k
Salary dependent on location
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 2+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
- Ability to read code in at least one major programming language
- Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
- Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
- Passion and drive to change consumer banking for the better
- Nice to have: Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways
What the job involves
- As a Technical Account Manager I (TAM) at Affirm, you will work closely with our cross functional teams supporting the technical success of our merchants post-sale
- You will represent Affirm’s engineering team and technologies to our merchant partners, while also helping to drive and execute our technical and business strategy
- You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations
- You will be responsible for building the trust of your technical counterparts, both internally and externally
- Project manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
- Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption
- Provide support in maintaining the overall technical health of merchants’ integrations, including escalation and incident management
- Develop and maintain a full understanding of the technical integration between Affirm and our merchants
- Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
- Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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