Product & Customer Consultant, Aviva

Salary not provided

Bonus opportunity - 8% of annual salary depending on performance

Mid and Senior level
London

More information about location

Aviva

Insurance, wealth and retirement business

Job no longer available

Aviva

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Job no longer available

Salary not provided

Bonus opportunity - 8% of annual salary depending on performance

Mid and Senior level
London

More information about location

1001+ employees

B2CInsuranceFinancial Services

Company mission

With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.

Role

Who you are

  • In-depth knowledge of the UK General Insurance market
  • Demonstrable operational expertise, with a passion for delivering outstanding customer outcomes
  • Ability to collaborate effectively within teams, offering innovative problem-solving skills and a customer-focused mindset
  • Eagerness to gain hands-on experience in business change and agile delivery methodologies
  • Ability to drive change and innovation within the team and across the organization

What the job involves

  • Aviva Zero, our innovative venture in the Personal Lines insurance realm, is dedicated to setting new standards of excellence in the market
  • Focused initially on car insurance distributed through price comparison sites, our mission extends beyond profitability to contribute meaningfully to Aviva’s sustainability goals, with carbon offsetting features integrated into our products
  • As a Product and Customer Consultant, you’ll play a pivotal role within the Aviva Zero product team, championing customer-centric initiatives, facilitating continuous improvement efforts, and ensuring regulatory compliance

Salary benchmarks

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.

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Steph

Company Specialist

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