Manager of Product Analytics, Jobber
Offers stock options
Job tracking & customer management
Job no longer available
Job tracking & customer management
501-1000 employees
Job no longer available
Offers stock options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Deep, hands-on experience creating and delivering custom analytics for SaaS product development
- Experience leading and growing a team of analysts
- Expert-level SQL programming skills
- Solid understanding of complex relational data structures
- Data Science experience and Python are an asset
- Experience in designing & productionalizing user-friendly product usage data is an asset
- Strong business acumen, strategic thinking, ability to see how the big picture and weigh pros and cons of different options
- Analytical creativity and flexibility
- Ability to design solutions under data & time constraints
- Be proactive and relentless. You are comfortable seeking information independently, solving conceptual problems, corralling resources and delivering results
- Have a strong and confident communication style. You have the ability to actively listen, empathize and consult with stakeholders, and you can take something complex and difficult and make it easy to digest
- Be comfortable in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore
What the job involves
- We’re looking for a Manager, Product Analytics to be part of our Product Analytics team
- Product Analytics is part of the Strategy and Data team, our internal consulting team - they’re the decision support mechanism that connects infrastructure, business insights and a vision of how to move forward with the rest of the organization
- In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem
- Reporting to the Senior Manager, Product and Fintech Analytics, the Manager, Product Analytics will help evolve the product analytics function within Jobber and help champion analytical initiatives designed to advance Jobber’s subscription product capabilities (desktop & Mobile App), user experience and product marketing strategy
- The purpose of the role is to shepherd the product analysts in their growth and ensure the Product Org has all the information they need to make design, experience, experiment and GTM decisions that drive success of the Jobber product in market, as well as measure the success of those initiatives
- Manage & oversee the work of Product Analytics team through stakeholder relationship management, defining projects’ scope of work, project prioritization & allocation, and ongoing people leadership & mentorship
- Be a thought partner to department leadership by proactively proposing analytical solutions and data insights that drive improvement in product functionality, user experience, pricing and other product development and / or marketing decisions
- Collaborate with department leadership and stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science)
- Perform (hands-on) analysis to drive insights, and inform business recommendations or marketing / PR content
- Provide BI & Data Platform teams with requirements for product analytics data modelling, reports and dashboards
- Collaborate with Data Science team on ML / AI developments supporting Product Analytics, GTM Marketing strategy and development of automated A/B testing capabilities
- Advocate and propagate philosophy of impact-based opportunity assessment and quantify the impact assessment of all new ideas for product and experience’ improvement
- Support experimentation initiatives by providing requirements for A/B design and executing success measurement and quantification
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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