Senior Client Operations Analyst, Salary Finance
+ Company bonus scheme
Office located in White City, London
Financial wellbeing employee benefits platform
Open for applications
Financial wellbeing employee benefits platform
201-500 employees
Open for applications
+ Company bonus scheme
Office located in White City, London
201-500 employees
Company mission
Salary Finance is on a mission to dramatically reduce the cost of borrowing for working people by collecting repayments via salary deduction.
Role
Who you are
- We’re looking for a quick learner who can rapidly build an understanding of our products and platform inside out
- You have previous experience in Client Operations within the financial services sector
- You are comfortable working within an Operations team, troubleshooting and resolving operational issues identified or raised by customers, clients and other departments
- You have strong interpersonal skills with the ability to work collaboratively with diverse teams and functions
- You have excellent time management skills with a track record of successfully and accurately producing reports from large data sets
- You have foundational knowledge of financial regulations and compliance. Good knowledge of FCA is a plus
- You have excellent analytical and problem-solving skills as well as the ability to identify trends using data
- You are a great communicator, both verbal and written. Experience working with remote teams is a plus
- We’re looking for people that will get stuck in and make a difference
What the job involves
- We’re looking for a Senior Client Operations Analyst with analytical and problem solving skills to join our Business Operations Team
- You’ll be responsible for key client operational processes end-to-end supporting our client setup, configuration, validation and payment processes end-to-end, ensuring that all client queries are resolved within agreed timeframes
- This role will also provide the chance to work with our Product Engineering team to drive process enhancements to improve both customer and client experience
- This role is an excellent opportunity to further develop your career in an exciting FinTech scale up
- Ownership of key operational processes, including but not limited to employer setup & configuration, validations and payment processes
- Responsible for calculating KPI metrics and assisting the team in achieving these KPIs to enable the business to track performance and make data driven decisions to what we innovate next
- Creating reports to monitor and drive our client operations performance
- Monitoring and controlling how processes perform and communicating results to applicable stakeholders
- Working with teams across the business to ensure that our client operations are delivering the best possible outcome for all stakeholders
- Investigating and communicating effectively any problems with the platforms or processes to applicable team members to ensure business continuity
- Thinking of ways to constantly improve our back-end operations and working with different teams to reach improvement objectives
- Contributing to the success of the Operations team by not only executing your core duties, but by using your experience to impact how our products perform
- Present Client Operations performance metrics at regular team stand ups
Application process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins
Salary benchmarks
Our take
Whether a function of genuine care or increased efficiencies, companies are increasingly looking to secure the financial wellness of their employees. Salary Finance delivers a suite of products for this purpose, all integrated into employers’ payroll systems.
Offering a range of financial wellbeing products, Salary Finance is unique for its unusually low default rate, which arises from the security of deducting repayments directly from a borrower’s salary, and the extra information it gains about its customers by tapping into their HR systems. Originating in the UK, the company expanded to the US to bring low-cost loans to working Americans. Its US arm has since merged with FinFit to form the "pre-eminent financial wellness platform" in the US.
Though Salary Finance faces significant competition from other startups like Neyber and Wagestream, that are also attempting to fix the "payday problem", few have been able to effectively provide as impressive a range of options as this startup. There is every reason to assume the company will build on its past success, and forge a path into a favourable future.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
41% female employees
36% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2020
$27m
SERIES D
Apr 2019
$32.8m
SERIES C
Total funding: $138.2m
Company benefits
- Company bonus scheme
- 25 days holiday with an extra day off on your birthday
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
- Pension and life assurance, and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships, etc.
- Enhanced policies that are family and pet friendly, to include company sick pay and Peternity leave
- Annual personal learning budget
- Great career development in a fast paced environment
- Regular company socials
- Volunteer days as part of our CSR program
- Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices
- More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!
Company values
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated, and want to commit to an exciting journey even through the highs and lows.
- Empathetic, and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
Asesh Sarkar
(Co-Founder & CEO)President and Co-Founder of FinFit. Has worked in senior roles at Detica, PA Consulting Group, and Deloitte.
Dan Cobley
(Co-Founder & Chairman)Has worked in senior roles at Google, Capital One, and Santander. Previously founded ClearScore.
Daniel Shakhani
(Co-Founder)Executive Chairman of the Harvard Human Flourishing Florens Global Program. Has experience working for Goldman Sachs, RBS, and Opportunity Network.
People progressing
Joined as a Client Operations Analyst. Promoted to Customer Operations Manager after 2 years. Then moved to be an Enterprise Risk Manager after 1.5 years. Now has been promoted twice in two years to become Head of Compliance.
Joined as an Intern. Promoted to Operation Analyst after 2 months. Has since been promoted three more times to the current role of Client Operations Manager.
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