Implementation Manager, Moveworks
$84-153k
+ Variable + Equity
More information about location
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
$84-153k
+ Variable + Equity
More information about location
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- You have 2+ years experience of leading software implementation (SaaS preferred) with enterprise customers
- Project management experience (scope control, budgeting, estimating and resource management)
- You can creatively propose technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies
- You are diplomatic, have tact and you are poised under pressure
- You possess a voracious appetite to learn and grow
- You have completed a Bachelor’s degree or relevant experience
- You are willing to travel 10-25% of the time
What the job involves
- As an Implementation Manager for the West Region at Moveworks, you will be responsible for the successful delivery of the Moveworks platform, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities
- You will understand the Moveworks platform, the customer’s requirements, and criteria for a successful launch
- As the customer’s first introduction to Moveworks Customer Success, you play a key role to ensure they are set up for success and in parallel help our product team evolve our platform as we implement new features
- You lead customers through the initial implementation of Moveworks as well as new product offerings
- You develop trusted advisor relationships with customer project team and project sponsors to ensure the implementation is aligned with their success criteria and business value
- You will evolve and iterate on our implementation strategy
- You partner cross-functionally to translate business needs and product requirements into solutions for customers
- You partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
- You partner with the Sales organization to create implementation plans for prospective customers
- You partner with the Customer Success Manager to ensure a seamless transition to post-launch engagement and support
- You develop a deep understanding of the Moveworks suite of products
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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