Staff Outbound Product Manager, ServiceNow
Legal Service Delivery
$158.5-277.5k
+ Variable/incentive compensation
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$158.5-277.5k
+ Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- A minimum 5 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role
- Knowledge / experience in the Legal Tech domain is a “must have”. Knowledge and experience in the Risk and Compliance is “highly desirable”
- Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation
- Strong bias towards action, and a sense of urgency to “win” in the market
- Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners
- Outstanding written and oral communication skills (last but not least)
What the job involves
- This role is part of our Legal and Contract Management BU
- As a Staff Outbound Product Management, this role will play a critical role in leading our expansion into the Legal Tech space
- At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. product development. marketing, sales, solution consulting) so this role will have a seat at every table
- Drive product strategy for ServiceNow’s Legal Service Delivery (LSD) product, leveraging industry experience and customer feedback
- Own GTM enablement by creating the appropriate content (incl. messaging, narratives, etc), addressing Q&A / feedback, and socializing narrative across ServiceNow’s GTM ecosystem (sales, partners, product success, etc)
- Provide “needle-moving” support to Sales, i.e. in hitting quarterly targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc
- Drive significant thought leadership in the market leveraging conferences, analysts, PR, etc
- Drive key technology partnerships / alliances in service of executing product roadmap
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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