Technical Project Manager, Sprinklr
Unified-CXM platform
Job no longer available
Unified-CXM platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- We are looking for a Technical Project Manager with solid technical experience gained through past development, technical consulting, and client facing engagements in a SaaS environment
- You will be comfortable working simultaneously on multiple projects with varying operational and technical challenges
- 3+ years of Technical Project Management experience with demonstrated understanding of Project Management processes and tools gained ideally in a SaaS/CX/CCaaS domain
- Bachelors / Masters degree in Engineering / Computing field or similar
- Knowledge of APIs, application layer protocols (e.g. HTTP) and Integrations - experience with tools like Postman, SOAP UI etc
- Ability to independently manage the operational aspects of ongoing projects and serves as liaison between client stakeholders and Sprinklr Product Managers, and Engineering teams
- Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Ability to work well under pressure in a dynamic fast-paced environment
- Self-motivated individual that possesses excellent time management and organizational skills
- Proficiency in 2nd European language is desirable but not mandatory
What the job involves
- As a Technical Project Manager, you will undertake and deliver complex integrations involving Sprinklr and 3rd party systems including Social, CRMs, ERPs, Contact Center as a Service (CCaaS), Digital Asset Management (DAM) and Analytics platforms for our customers
- You will offer technical guidance and ensure that the project adheres to technical standards and best practices
- From reviewing project scopes to offering technical oversight, coordination, risk management, reporting, and documenting, you will play a critical role in ensuring that the projects are completed on time, within budget, and to the required quality standards
- Own end to end delivery of Sprinklr Integrations in the assigned project/program
- Create comprehensive project plans that outline the project's phases, tasks, timelines, and milestones to fulfil the Business and Functional objectives for the customer as per the SOW
- Technical Oversight - Provide technical guidance and ensure that the project adheres to technical standards and best practices
- Address technical issues and challenges that arise during project execution and help find effective solutions by leveraging your technical background and experience
- Adhere to quality control processes to ensure that deliverables meet the required standards
- Proactively identify/call out potential risks, develop and implement strategies to mitigate identified risks
- Continuous monitoring progress, adjusting plans to keep the project on track
- Conduct post-project evaluations to assess what when well and what could be improved for future engagements
- Recommend and implement process improvements based on learning
- Maintain Documentation: Ensure that all project documentation is up-to-date, including plans, schedules, reports, and technical documents
- Knowledge Transfer: Facilitate the transfer of knowledge and documentation to operational teams or end-users
- Requirement Gathering – Help with Business, Function and Technical Requirements from customer/vendors
- Work collaboratively with cross-functional teams and non-technical stakeholders at all levels
- Resolve conflicts by demonstrating leadership and appropriate decision-making competencies
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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