Senior Manager of Customer Success, Fivetran
$138.8-173.5k
Data integration solutions
Open for applications
Data integration solutions
1001+ employees
Open for applications
$138.8-173.5k
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- Customer centricity; always executing with a customer centric mindset
- A track record of success! Hitting or exceeding your goals and KPIs
- The right balance of self-confidence and humility to get buy in from your team
- Tenacity; you do not shy away from hard conversations or situations, you approach each challenge with determination and skill to achieve the best outcomes
- A One Team One Dream mentality
- Experience with Salesforce is a must
What the job involves
- We’re looking for a fantastic people leader to join our team and manage some of our fastest rising stars
- This role could be a great fit if you have experience in customer success, account management or sales for enterprise software
- This manager will be required to forecast, hire, coach, retain and grow CSMs and Customers
- Our Commercial CSMs focus on onboarding, adoption, retention and net revenue growth
- Coach IC’s on how to handle a myriad of customer circumstances
- Stay up to date on systems updates and changes
- Create repeatable playbooks and establish appropriate cadences for internal and external success
- Work collaboratively with your peers
- Be adaptable to change
- Foster an environment of growth and learning
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.6m
Company benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Commuter benefits to help with transit and parking costs
- Employee Assistance Program (EAP)
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
- Annual Camp Fivetran trip that brings together every employee from around the world
Company values
- Preserve your integrity, even when it's hard
- Take the initiative
- Trust each other
- Nurture diversity, equality and inclusiveness
- Lead, don't follow
- One team, one dream
Company HQ
Downtown, Oakland, CA
Articles
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 33 more jobs at Fivetran