Senior Manager of GTM Compensation & Incentive Design, Klaviyo
$160-240k
Sales roles are also eligible for variable compensation
1+ day a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
$160-240k
Sales roles are also eligible for variable compensation
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Strong data visualization & communication skills and ability to effectively influence VP level stakeholders
- Strong analytical and problem-solving skills, and attention to detail
- Able to react to change showing flexibility even in ambiguous situations
- Ability to work with minimal oversight, using discretion, experience and data to make strategic recommendations to the business
- Works in a proactive and collaborative manner to drive efficiency - eliminating manual processes and friction where possible. Communicate and resolve issues before they arise
- Introduce process efficiencies and innovative improvements, and recommendations for automation
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with Google Suite and related collaboration software (Zoom, Slack)
- Knowledge of Tableau or other Data visualization and reporting applications
- Experience working in Commissions Tools such as CaptiveIQ or related commission software. Salesforce, Gsuite, Excel. Familiarity with SQL is a bonus
- 5+ years of experience in Sales Compensation Strategy & Incentive Design implementation within a Sales Operations, Finance, or similar job function. Software/SaaS Industry work experience or industry knowledge preferred
- 2+ years user admin experience with an ICM platform is strongly preferred (Xactly, Varicent, CaptivateIQ, etc.)
- Bachelor’s degree or equivalent (Business, Accounting, Finance, Math or a related field) is required for this role
What the job involves
- This role is an experienced Senior Manager, Incentive Design who will be a thought partner to the Director of Incentive Design & Strategy, GTM Ops leadership, and cross-functional stakeholders to design and implement effective and scalable compensation programs
- This role provides strategic recommendations and implementation of incentive compensation programs for client facing employees, including data-driven research, cost modeling and trend analysis
- You will work closely with go-to-market Leadership, Sales Operations, Finance, HR and Legal
- This role manages the administration and improvements of incentive compensation Plan, Policies, Processes and programs
- As a key part of our broader GTM Strategy & Ops team, this individual will work across the GTM Ops team to power Klaviyo’s growth through analytics and insights that enable scalable compensation practices
- They will be proactively engaging with GTM Sales Leaders to provide enablement and training on their Incentive plan design, and an elevated engagement experience
- Design and implementation of compensation programs that align with the company’s strategic goals, values and support a high-performance culture through strategic partnership with our leadership team
- Build and maintain strong collaborative relationships with key business partners within People Operations, Finance, and Sales. Provide enablement and training for Sellers and leaders on Plan design and Policy administration
- Manage the administration of all incentive plans and policies to ensure incentives are paid on time and adhere to design governance. Partner with the GTM-Compensation team who oversees calculations for monthly and quarterly commission and accruals, and resolves disputes
- Serves as an SME demonstrating knowledge surrounding Incentive Compensation Management (ICM) systems configuration of changes in Xactly, during our Fiscal planning cycle. Participates in commissions related User Acceptance Testing (UAT)
- Independently develop process efficiencies to support end to end automation
- Develop cost modeling and scenario analysis by synthesizing information from multiple sources and assist in interpreting findings to help leadership make informed decisions
- Provide the business with data and analytic insights on sales effectiveness and continually enhance dashboard visualizations
- Enable ongoing review, evaluation of new incentive programs and SPIF’s, or bonus payouts
- Work with the Legal & Internal Audit teams to ensure incentive plans & policies are in compliance. Ensure compliance with SOX and other related policies and significantly raise the bar in terms of data, business process, and access security
- Help build compensation foundations and team culture as we continue our global expansion and provide regional support and infrastructure across AMER, EMEA and APJ
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Founders
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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