Platform Architect, Sprinklr
CCaaS
Unified-CXM platform
Job no longer available
Unified-CXM platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems
- 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software)
- Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience
- Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
- Architecture experience in telephony, network, database, core data design, Security, integrations
- 10+ years large program experience leading architecture and design
- Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements
- Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- The ideal candidate for this role will have attained a senior-level position, such as enterprise architect or principal consultant, and boast a successful track record in technology consulting, with a focus on technology strategy, governance, data, and solution design
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
What the job involves
- The Sprinklr Platform Architect plays a key role in crafting and executing robust implementations for enterprise-grade clients, utilizing Sprinklr's suite of products and services
- This pivotal role involves not only suggesting optimal solutions based on specific requirements but also adeptly articulating the trade-offs inherent in selecting one solution over another
- As a trusted advisor, the Platform Architect takes ownership of the end-to-end process, ensuring the seamless and successful implementation of Sprinklr solutions for clients
- The Platform Architect assumes a pivotal technical advisory role, tasked with assisting our clients in establishing a robust technical foundation within the Sprinklr Platform
- Their primary objective is to design solutions that propel desired business outcomes
- This involves spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform
- In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants and customer resources in the implementation of best practices
- Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions
- Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design and advising on successful execution strategies such as governance frameworks and the management of large enterprise system deployments and integrations
- As a Sprinklr Platform Architect, you will be instrumental in establishing and nurturing strong relationships with technical and business leaders
- Your primary responsibility is to comprehend the client's vision and integrate Sprinklr seamlessly into their digital transformation journey
- Leveraging your expertise, you will translate business objectives into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures
- Solution Design and Implementation:
- Guide customers through a prescriptive solution design and manage technical implementation decision points
- Define solutions across the platform aligning with out-of-the-box capabilities
- Identify and design key integrations with 3rd party systems
- Sales Engagement:
- Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs
- Enterprise architecture:
- Analyze and translate business information and technical requirements into comprehensive architectural blueprint
- Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems
- Establish and manage technical governance process
- Instance Health and Configuration:
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices
- Delivery Operating Model Governance:
- Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support
- Thought Leadership and Advocacy:
- Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients
- Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and Co-delivery with partners for customer outcomes
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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