Technical Account Manager, Wpromote
$70-85k
More information about location
Digital marketing firm specializing in customer acquisition
Job no longer available
Digital marketing firm specializing in customer acquisition
501-1000 employees
Job no longer available
$70-85k
More information about location
501-1000 employees
Company mission
Wpromote's mission is to drives transformational growth for brands who Think Like A Challenger.
Role
Who you are
- To succeed in this role, you should possess a natural analytical way of thinking and be able to explain difficult concepts to non-technical users, along with strong interpersonal and communication skills
- 2-4 years of experience in a professional services environment, with agency experience strongly preferred
- Familiarity with programming languages, technical analysis, system configuration, etc. and web/eCommerce/CMS experience
- Exceptional analytical and conceptual thinking skills
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Excellent documentation skills
- Experience effectively managing 5-to-6-figure project budgets
- Strong EQ (empathy), conscientiousness, and professionalism
- The ability to create detailed reports and presentations and communicate the information effectively to non-technical audiences
- Competency in Google Workspace and Microsoft applications including Word, Excel, and Outlook
- A track record of following through on commitments
- Excellent planning, organizational, and time management skills
- A bachelor’s degree in business, technology, or related field
- Experience with Google Analytics and PPM tools (ie. Asana, JIRA, etc) is a plus
What the job involves
- The Technical Account Manager (TAM) is responsible for managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team
- Reporting to the Director of Technical Account Management, this person is mainly responsible for performing detailed requirements analysis and documenting processes to enable a smooth website build from initiation through production
- This is a hybrid role, where you will wear several hats: program/project manager; product owner; business analyst; and QA
- You will interact frequently with clients, assess requests, assign resources as necessary, and troubleshoot configurations
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Conducting internal and external meetings and presentations to share ideas and findings from Discovery/requirements gathering sessions
- Performing requirements analysis and responsible for advising the customer on their digital roadmap
- Documenting and communicating the results of your efforts through Monday.com tasks, Gantt charts, project plans, weekly status reports, and internal JIRA tickets
- Effectively communicating your insights and plans to cross-functional team members and management
- Gathering critical information from meetings with various stakeholders and producing useful reports, such as status reports/dashboards, technical diagrams, business workflows, budget burndowns, etc
- Working closely with clients, developers, client-side project managers, and account managers
- Prioritizing initiatives and ensuring solutions meet business needs and requirements
- Managing competing resources and monitoring deliverables and ensuring timely completion of projects
Otta's take
Sam Franklin
CEO of Otta
Digital marketing campaigns are essential in scaling a business and acquiring new customers and, with the privacy issues of cookies showing limitations for futureproofed data-driven marketing, modern campaigns favor the use of proprietary data. However, the siloed nature of existing marketing firms presents limitations this, with strategies focussing too heavily on blindly meeting KPIs as opposed to providing accurate and optimized data insights.
Wpromote provides digital marketing services specializing in customer acquisition; aiming to provide holistic, customer-centric, omnichannel campaigns that maximize the efficacy of proprietary data. This is achieved through the platform Polaris, which features predictive modeling and other data analysis tools to extract actionable insights from otherwise siloed, inaccurate, and inefficient data.
Whilst the company faces competition from digital marketing firms focused on future-proofing proprietary data, the company has a uniquely transparent approach in identifying the inefficiencies of its competitors and promising to solve them. Over the last few years, Wpromote has made strategic acquisitions and been recognized as an innovator in the space. Investment from the private equity firm ZMC will now aid it in accelerating growth and further expanding its product offerings.
Insights
Company
Company benefits
- Unlimited PTO
- Half-day Fridays every Friday
- 3 different medical plans to suit your needs, including a plan under $10 per month, as well as dental, vision, disability, and life insurance
- 401(k) with company matching
- Free, confidential Employee Assistance Program
- Free weekly virtual workout classes
- 100% paid parental leave policy for birth, adoption, and foster placement
- Medical and dependent care FSAs
- Wprotege mentorship program
- LinkedIn learning and access to internal training and development
- Organizational transparency - our c-suite and senior leadership are easily accessible to all employees, they share business updates, and recognize top employees through a monthly all-hands and a weekly CEO message
- Virtual experiences, from Slack cooking challenges to trivia tournaments and employee awards
Company values
- Client Success: Putting The Client First, Even In Our Core Values - Everything that we do begins with a focus on client success. When our clients succeed, the rest falls into place. Successful clients are happy clients, and happy clients are more fun to work with. It’s not enough to just do great work; we aim to celebrate what we can accomplish together!
- Culture: Making Mondays Suck Less - We say it a lot: “We make Mondays suck less.” It’s kind of our tagline. We’ve created a fun, supportive, interactive environment where collaboration thrives, creativity is encouraged, and the best ideas prevail. Successful employees do better work for our clients, which makes Mondays suck less for everyone!
- Respect: Trusting Each Other, Challenging The Status Quo - We’re all on the same team and it’s a really, really great team. Individually, we’re capable of more than we think, and together, there’s almost nothing we can’t accomplish. We believe in one another, but we also believe that we can make each other better. Every day is a challenge to do just that
- Transparency: Accentuating The Positive, Eliminating The Negative - Whether it’s client-facing or internal, we know that the best decisions are made when all of the data is available: the good, the bad, and the WTF? Every client and employee should know and share the full picture so that failures are quickly rectified and successes are acknowledged and nurtured
- Drive | Thirsting For More: Digital marketing is an industry aggressively evolving, and we’ve adapted and looked forward to every new challenge. We’re passionate about our work: embracing innovation, running experiments, and producing thought leadership content. We don’t just stay informed of best practices; we create them
Company HQ
El Segundo, CA
Founders
Michael Mothner
(CEO)Co-founder of CouponPal from 2010 to 2013. Co-founder of ScanDigital.com from 2007 to 2015.
Diversity & Inclusion at Wpromote
- We are actively prioritizing building a diverse community at Wpromote, including leadership and interview inclusivity training.
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