Senior Manager of Inbound Product Management, ServiceNow
Impact
More information about location
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of overall experience with 5+ years in product management, with demonstrated experience managing and mentoring other product managers
- Strong user experience/design sense, strong product definition skills with a record of building successful enterprise SaaS products
- Strong customer focus, stakeholder empathy, inclusive approach towards team members and growth mindset
- Demonstrated experience leading cross-functional teams and facilitating collaborative problem solving with Research, UX, and Engineering
- Experience in working directly with Customers, Sales, and Engineering, preferably in North America or Europe
- Excellent written and oral communication skills, including experience presenting to executive leadership
- High energy, self-starter with an aptitude for learning new technologies
What the job involves
- ServiceNow Impact is the enterprise software industry’s first value acceleration solution
- Impact combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, amplify expertise, and realize value faster
- The role reports to the Sr Director of Inbound Product Management, ServiceNow Impact
- As the Senior Product Manager, you will lead a team of product managers, guiding them in delivering capabilities for ServiceNow Platform Owners and Admins
- You will be working closely with other PMs within the Impact product team, the Platform team, and the broader ServiceNow workflows teams
- Your team will operate at the intersection of market opportunity, customer experience design, technology development and delivering value to our customers
- Thus, the role requires a unique blend of skills
- Leadership and Mentorship: Manage and develop a team of product managers, providing strategic direction, mentorship, and support to drive successful outcomes
- Product Strategy and Vision: Collaborate with senior leadership to define the strategic direction for your product area and translate it into actionable product plans
- Team coordination: Work closely with your team to balance strategy and execution. Guide them in maintaining roadmaps, building continuous backlogs, and delivering new features aligned with company goals
- Stakeholder collaboration: Engage cross-functionally with research, design, engineering, and other internal teams to align on goals, manage dependencies, and drive execution
- Customer focus: Ensure the product strategy is informed by deep customer insights, representing the voice of the customer through well-documented epics and stories
- High standards and quality: Maintain high standards for experience design and technology, fostering a culture of excellence within your team
- Product Managers at ServiceNow usually are obsessed about their products/domains, often geek out on technology and are catalysts for innovation
- Lead your team to translate product strategy into product capabilities and manage them from concept to delivery
- Create compelling, market-validated use cases & lead ideation
- Collaborate with researchers and designers on defining and testing innovative ideas
- Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements
- Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams
- Create feature plans for each release, including acceptance criteria, use cases, etc
- Collaborate with engineering on release management, understand status, risks, dependencies and help address risks and resolve issues
- Prepare, maintain and evangelize the product roadmap for both short-term and long-term releases
- Effectively work with Sales, Marketing, Services, Support for enablement to ensure successful release and customer adoption
- Engage with customers and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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