Principal Content Designer, Block
Commerce
$207.9-311.9k
+ Employee Stock Purchase Program
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$207.9-311.9k
+ Employee Stock Purchase Program
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 8+ years experience in content strategy, UX writing, content design (or whatever you happen to call it)
- Experience working on zero to one projects and iterating on well-established, core experiences
- Strong UX capabilities and writing competency, including information architecture, systems-design, content research, and content management
- Experience building successful cross-functional partnerships and demonstrated product influence and user impact
- Exceptional communication and presentation skills to all levels of an organization
What the job involves
- We’re looking for a Principal level Content Designer to join our Cash App for Business team.
- The Cash App for Business team is building an ecosystem where sellers of any size can turn an idea into a reality, grow sales, connect with more customers, and keep track of their earnings.
- As the Principal Content Designer on the team, you will establish the content strategy for new products and features we’re building and bring that content strategy to life, ensuring it’s cohesive across the entire customer experience from marketing through to support experiences
- Use storytelling and the craft of design to build cross-functional alignment toward a customer centric experience. You will develop a content strategy and communicate recommendations in order to influence the product development process from ideation to launch
- Think in multiple time horizons. You are able to pursue creative, bold ideas that challenge the status quo others have set, while breaking down how to get there in achievable milestones
- Shape roadmaps, working alongside product designers, researchers, product managers, analysts, and engineers to understand customer needs, define requirements, and align on business goals
- Find intuitive and elegant solutions, writing content that resonates with sellers and delivering well crafted, holistic experiences in service of our sellers and Cash App’s business
- Use insights and metrics to drive forward decisions with strong instincts on when to take calculated risks
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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