Project Manager, Sprinklr
Identity & Access Management
$110-183k
More information about location
Unified-CXM platform
Job no longer available
Unified-CXM platform
1001+ employees
Job no longer available
$110-183k
More information about location
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- 5+ years of product management or engineering experience building IAM or related products
- Knowledge of IAM concepts, patterns, frameworks and technologies :
- AuthN/AuthZ : basic web authentication, SAML, OAuth/OpenID, MFA, Role based access control (RBAC) is required
- Solid understanding of Microsoft IAM architecture within Entra ID
- Experience with Identity Governance concepts
- The ability to distill a complex set of requirements into incremental deliverables that are well defined and valuable
- Experience preparing and presenting a technical roadmap to customer and management stakeholders
- Experience working within an Agile development process; clear understanding of roles and ceremonies
- Strong collaboration skills to interface successfully with a broad variety of stakeholders across multiple time zones and functional domains
- Excellent written and verbal communication skills with an ability to effectively communicate strategy, technology, and tradeoffs to customers, developers, and management
What the job involves
- Sprinklr is looking for a seasoned project manager who can keep our IT initiatives on target and on budget
- Focusing on cross-functional IT initiatives, you will work with key users from different business groups to implement platform changes that will have a direct impact to Sprinklr’s ability to deliver value to our customers and appropriately support our growth at scale
- You will oversee the development of services and user experiences that effectively govern identities and control data and resource access
- By leveraging your expertise in IAM technologies and industry best practices, you will drive the evolution and enhancement of IAM capabilities, ensuring a seamless and secure user experience while aligning with organizational goals, various compliances and regulatory compliance
- Your responsibilities will encompass a wide range of IAM program, including identity management for end users and services, authentication, federation/SSO, authorization, and role-based access control (RBAC) and privileged access
- Work with management to develop and execute a comprehensive platform strategy for IAM, aligning it with the overall business goals and market requirements
- Requirement Gathering: Collaborate closely with employees, internal stakeholders, and engineering teams to gather and prioritize requirements
- Project Management: Define clear user stories and acceptance criteria, ensuring effective development and execution of deliverables
- Roadmap Management: Define and maintain a detailed IAM Program roadmap
- Continuously iterate and update it based on changing priorities
- Stakeholder Management: Build strong relationships with key stakeholders, working closely with engineering and scrum teams to effectively plan and execute work
- Effectively communicate product vision, strategy, and progress, and gather feedback to drive program improvements
- Release Management: Plan and coordinate releases, working closely with engineering, quality assurance, and other relevant teams
- Performance Monitoring: Define and track key performance indicators (KPIs) for the IAM features in the program and platform
- Industry Compliance: Stay up-to-date with relevant industry standards, regulations, and compliance requirements related to IAM capabilities
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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