Project Delivery Manager, Ushur
$125-140k
Salary for candidates based in the San Francisco Bay area and New York City metropolitan area: $140,000 - $160,000 USD + Bonus + Equity
AI-powered customer experience automation
Be an early applicant
AI-powered customer experience automation
201-500 employees
Be an early applicant
$125-140k
Salary for candidates based in the San Francisco Bay area and New York City metropolitan area: $140,000 - $160,000 USD + Bonus + Equity
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- In addition to strong organizational skills, the ideal candidate will have a customer-centric focus and thrive in a fast-paced environment
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
- 7+ years of related experience
- Experience in successfully managing large scale, enterprise SaaS projects with a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch
- Experience building playbooks, executing against playbook milestones and project tasks created to improve delivery efficiency and productivity
- Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
- Executive-level interpersonal, project management, writing, communication, and problem-solving skills
- Strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
- Able to work and communicate effectively with both technical and business stakeholders
- Core project management skills, including financial management, project planning, scheduling, reporting, resource management, senior stakeholder communications, and risk management
- PMP and/or Agile Certifications or equivalent project management experience
What the job involves
- The Solution Delivery team at Ushur is responsible for driving adoption and value realization for Ushur customers
- As Project Delivery Manager at Ushur, you will work in close partnership with our Solution Delivery team, Customer Success Team, and Customers to ensure that customer onboarding and use case delivery is successful and seamless
- Manage projects end-to-end for our Strategic and Enterprise customers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live support
- Effectively manage escalations and scope change and implementation of multi-phased projects including monitoring project quality, timeline, hours allocation, risk and performance
- Serve as the single point of contact for customers to manage all project responsibilities
- Coordinate and lead daily stand-ups as well as weekly and monthly status meetings with Customer Business and Technology stakeholders
- Engage with senior internal and external stakeholders (e.g., Vice President, Directors and Product Managers) as a peer, providing subject matter expertise
- Track and manage projects and delivery performance, focusing on customer satisfaction, measurable outcomes and high quality
- Manage multiple programs and projects end-to-end using the appropriate project management framework and methodology
- Proficient in integrating systems, processes and data ensuring seamless connectivity and efficiency
- Validate test plans, test cases, UAT plans, and traceability matrix extensively in IT Service Management (ITSM) projects
- Develop and build functional requirements and nonfunctional requirements as necessary with Technical Consultants
- Oversee the installation and configuration of new systems and customize them for the organization
- Test systems to ensure that they work as expected
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Recent funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company values
- People First - Usher's people are their biggest asset. Prioritizing their well-being, celebrating their diversity, enabling them to bring their whole self to work, and empowering them to do the extraordinary are foundational to everything Ushur strives to do.
- Pursuit of Excellence - Ushur relentlessly pursues excellence in everything they do. They accept failures as part of the process as we maintain an unwavering commitment to staying the course and never giving up. Our customers, our partners, and above all our colleagues deserve nothing less.
- Growth Mindset - Ushur enables and inspires its people to pursue lifelong learning. Encouraging such a growth mindset empowers them to solve complex problems and become better versions of themselves, independent of their educational, social, and economic backgrounds.
Company HQ
Santa Clara, CA
Articles
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
Share this job
View 9 more jobs at Ushur