Strategy and Operations Senior Manager, Twilio
$149.4-197.8k
Salary dependent on location
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$149.4-197.8k
Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 8+ years of work experience in strategy, operations, finance, and/or consulting experience
- Entrepreneurial mindset with a track record of operating at an executive level, helping to grow a mission-critical SaaS / Cloud Services business model
- Demonstrable skills in strategic planning and execution of highly cross-functional, high-stakes programs & assignments. Must have strong problem-solving skills and the ability to define solutions
- Excellent interpersonal skills. Strong executive presence and ability to influence and work cross-functionally
- Experience working in high-execution, performance-focused environments
- Exceptional ability to problem-solve individually or in a group setting and understand key financial drivers of the business
- Interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
- Excellent written and oral communication skills; proven experience articulating business operations and strategy related concepts to all audiences, including C-level executives
- Ability to shift priorities quickly, while maintaining a high degree of organization and control. Proven ability to thrive in a demanding, fast-paced environment
- Perpetually curious and a builder at heart
- This position requires exceptional communication skills and a high aptitude for leading through change
- Organizational influence skills and the ability to think strategically and lead cross-disciplinary teams is a must
- The right candidate will have a proven track record of exercising influence and driving execution among senior executives
- Twilio is looking for an innovative thinker who lives the Twilio Magic and is able to combine strategic, analytical, big-picture thinking with the ability to drive detailed, operational excellence
- This person is a problem solver and tackles challenges with gusto
- They are action-oriented, curious and not afraid to challenge the status quo in order to arrive at the best possible solution
- This individual must have relevant experience in leading strategic initiatives in high-execution and high-scale environments
Desirable
- Experience in CPaaS, UCaaS or similar industries is highly desirable
What the job involves
- We are looking for an experienced, high-achieving individual to join the GTM Strategy & Operations organization for the Communications business unit at Twilio
- This high-visibility, high-stakes role owns the delivery of strategic GTM cross-functional programs
- Partnering with GTM leaders across the organization, this individual will be responsible for executing programs / strategic assignments that accelerate the success of our GTM strategies
- As the leader of a broad reaching, high-profile program, you will align with executives on goals and objectives, and drive these programs through impeccable execution
- Develop strategy and drive execution for strategic GTM initiatives by partnering with senior leaders across the business (Revenue Operations, Regional Sales Leaders, Chief Revenue Officer, Marketing, Operations, etc.)
- Leverage data to drive business decisions for the global GTM organization by reviewing pipeline trends, new business opportunities, cross-sell motions
- Own the executive communication to influence and gain alignment on key decisions for the business
- Provide independent views and opinions in order to hold stakeholders accountable to the big-picture objective / end game
- Understand the strategic needs to the business and prioritize projects, define metrics for success, and ensure successful execution
- Experiment often and maintain flexibility to achieve the desired outcome: define success criteria and diligently track performance
- Work with different Revenue Operations systems such as Salesforce to make recommendations for the business
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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