Account Director, Profitero
3 days a week in office
eCommerce insights platform
Open for applications
eCommerce insights platform
201-500 employees
Open for applications
3 days a week in office
201-500 employees
Company mission
To empower customers with actionable eCommerce data & insights that accelerate sales and save time.
Role
Who you are
- You will have significant experience in the eCommerce space in France, with preexisting relationships and knowledge of retailers and clients
- It requires an individual who is extremely motivated, team orientated, has excellent written communication skills and is always prepared to manage the details
- If you’re customer focused, have a commercial nature, solid sales experience, and you’re looking to build a career with a global company in technology sales, this would be a great opportunity for you
- The ideal candidate will have experience of exceeding targets in an FMCG and / or technology based sales environment covering the French region
- Working in a fast paced company they will have the ability to learn quickly and have the self motivation and determination it takes to succeed in a rapidly evolving environment
- Strong relationship building skills and experience of working at a senior level within your client organisations
- Be able to take a consultative approach and also navigate challenges and escalation through to resolution
- Preference for a degree in a business/marketing related field and 5+ years of relevant account management experience with a proven track record covering the French market
- Must be fluent in French, excellent communication (written and oral) and active listening skills
- Experience in the eCommerce space in France
- Experience of working with Salesforce CRM
- Previous account management experience in the FMCG and/or tech sector
- Outstanding organisational skills and ability to multitask to prioritise and manage workflow
- Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
- Positive and enthusiastic outlook toward the attainment of sales and marketing goals
- Goal driven – strong desire to exceed expectations
What the job involves
- As Account Director you will be responsible for developing our growing Enterprise customer base in France
- You will own a portfolio of enterprise accounts and act as their main point of contact based in our Paris office. Also, within the account group, you will act as a point of contact for escalation as a senior sponsor
- As the face of Publicis Groupe - Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer's organisation
- The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs
- Your role will be to lead client engagements and cultivate new business opportunities by contacting and developing relationships with potential customers.
- Ability to manage the engagement and sales process from start to finish is critical and this will include working effectively with internal stakeholders such as Marketing and Strategy & Insights to ensure we offer solutions which deliver against our clients’ needs
- Growth and retention of our clients covering France from your own portfolio, and those accounts that sit within your account group
- Lead account planning, strategy and growth
- Ownership of team KPI’s and adoption of Profitero Customer Experience, Customer Success Processes and Tools
- Ensuring enterprise clients receive ROI from their Profitero service at a local and HQ level, leading to satisfaction and uncontested renewals
- Leadership of a team responsible for a portfolio of enterprise accounts
- Developing a high level of expertise in Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
- Driving usage of Profitero’s service and understanding of value delivery across the client organisation vertically and horizontally
- Building relationships and networks across a portfolio of customers, identifying commercial opportunities and upselling new features where appropriate
- Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s capabilities/benefits
- Be the face of your clients within the Profitero business, ensuring that future client needs drive our product roadmap and ways of working
- Utilisation of tools such as Gainsight, Salesforce and account plans to ensure effective internal reporting and alignment of Profitero resources to your clients’ needs
Our take
Data is an invaluable tool that can have a huge impact on businesses if utilised in the most efficient way. As business becomes more global and with advancements in technology, the volume of data available to companies is vast, and with this comes that task of scanning this data and translating it into specific business decisions.
Profitero aims to give business the technology to help navigate the challenging terrain of eCommerce. Its team aims to work with companies to find custom breakthroughs in data and create concrete personalised plans for driving growth.
Profitero works with 4,000+ brands globally and operates in over 50 countries, collecting a whopping 24TB of data daily. This puts the company in a great position to capitalize on further growth in the industry as the demand for data driven decisions increases. Its 2022 acquisition by Publicis will help it reach a wider market of brands already served by the Publicis Groupe's portfolio of media, data and commerce solutions.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2020
$20m
SERIES B
May 2018
$10m
LATE VC
Total funding: $49.1m
Company benefits
- Attractive bonus scheme
- Employee Healthcare Plan
- Life Assurance
- Group Income Protection
- Dental care plan
- Eye care scheme
- 24-hour online GP service
- Company pension scheme
- Cycle to work scheme
- 25 days holiday plus bank holidays
- Birthday day off
- Gym membership at up to 40% off
- Frequent social events
- Employee referral program
- Personal employee development plan
- Profitero Hero scheme
- Flexible working hours
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Vol Pigrukh
(Director)Experience in sales and operations and online sales at Google. Previously CEO at Profitero since 2010.
Kanstantsin Chernysh
(CIO)13 years experience as CIO and co-founder at Profitero.
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