Senior Product Manager, Mastercard
Front-End Experience
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
- Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
- Demonstrate drive for result and a desire to succeed, follow through commitments and push self and others to deliver exceptional results
- Be a successful team player with strong experience in Product management/development utilizing data and building self-service user experiences
- 5+ years Product development and management experience required
- Experience in building B2B/B2C front end products and applications Experience working with cross-functional teams including Product Design
- Experience and aptitude for product go-to-market, cross-functional team matrix environment; final impact assessment
- Excellent communication, collaboration, and leadership skills
- Good technical knowledge
What the job involves
- The Payment Gateway Front End and Experience Team is looking for an experienced Senior Product Manager to help drive our customer experience strategy forward by consistently innovating and problem-solving
- This role is for a senior product manager who will work across cross functional teams as Engineering, Regional Product, UX, Client Delivery & Governance to deliver truly differentiated front end products
- The role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices
- The successful candidate’s primary responsibilities will be to:
- Lead all key activities to drive roadmap execution of products, linking it to a quantifiable product scorecard, monitoring and optimization of performance
- Own the end-to-end Product Management cycle for design, development of features, go-to-market plans including revenue generation
- Assess, define, prioritize product enhancements and coordinate with Engineering and business sponsors on work status
- Actively engage in new innovation initiatives, data resources, and capability assessment with a futuristic lens
- Bring voice-of-the-customer metrics to life in a way that will inspire and drive change
- Adapt product enhancements continuously to customer needs, market trends, and competitive opportunities
- Provide oversight and product engagement for launch, in-market testing and global roll-out
- Collaborate with internal cross-functional teams to drive alignment on product roadmap, built, testing and commercialization
- Own and drive product roadmap and continuously monitor KPIs
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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