Head of Customer Success, Vetcove

• The ideal candidate is a highly personable, detail-oriented person who thrives in a fast-paced, ever-changing environment
• 10+ years of account management, relationship-based sales, or similar experience
• Previous people management responsibilities for a team of 3+
• Proven experience managing complex enterprise relationships
• An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
• Strong attention to detail and project management skills
• Interest in data and more quantitative problem solving
• Ability to adapt quickly and manage many concurrent responsibilities
• Expertise in Excel, PowerPoint, and Word
• A positive attitude and team-based mentality; excellent collaboration skills
• Comfortability in a fast-paced environment

• The Head of Commercial Partnerships is responsible for managing some of Vetcove’s most important commercial relationships
• You will manage a high-performing team that supports our largest animal health pharmaceutical manufacturer partners (e.g. Zoetis, Boehringer Ingelheim) with critical sales and marketing functions
• You will frequently be presenting to and interacting with decision-makers across our largest partners, so you should be confident and comfortable performing in high-stakes environments
• We’ve built a strong team around this function, and you’ll be responsible for fostering the potential of and supporting the professional development of that team
• Together, you all will be responsible for driving value to these critical relationships to maintain and grow them
• Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
• Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
• Gather feedback to inform our commercial strategy and development priorities
• Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
• Continually iterate on team process to optimize performance
• Conduct regular account reviews to set achievable goals and asses performance across accounts

• Open Vacation Policy
• Stock Options & Benefits
• Medical, Dental, and Vision Insurance
• 401K Matching
• We're a fully remote team!

Total funding: $53m

Purchasing inventory for veterinary hospitals can be time-consuming and expensive, as finding the best prices requires a lengthy process of researching suppliers and comparing their prices. Whilst some comparison tools do exist for veterinary organizations, existing solutions do not take into account custom negotiations, GPOs, or corporating pricing schemes, limiting the thoroughness of comparisons.