Enterprise Technical Support, Notion

EMEA

Salary not provided
TypeScript
JavaScript
Python
macOS
Java
Linux
MySQL
Windows
Postman
Senior level
Dublin

2-3 days a week in office

Notion

Online workspace for notes, projects, and collaboration

Open for applications

Notion

Online workspace for notes, projects, and collaboration

1001+ employees

B2BInternal toolsProductivitySaaSProduct Management

Open for applications

Salary not provided
TypeScript
JavaScript
Python
macOS
Java
Linux
MySQL
Windows
Postman
Senior level
Dublin

2-3 days a week in office

1001+ employees

B2BInternal toolsProductivitySaaSProduct Management

Company mission

To shape both the future of work, and the future of productivity tools.

Role

Who you are

  • At least 5+ years of experience in technical support, technical account management, or a similar role
  • Excellent interpersonal and engagement skills with enterprise customers
  • Fluent in English
  • Strong troubleshooting skills for desktop applications on Windows and macOS
  • Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM
  • Proficiency in analyzing server and client application logs to identify errors
  • Proficiency troubleshooting REST APIs
  • Strong written and verbal communication skills for technical and non-technical audiences
  • Ability to balance user expectations with policies and compliance boundaries
  • Ability to work under pressure while remaining focused and professional
  • Effective collaboration skills with peers and cross-functional teams in multiple locations

Desirable

  • Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
  • Experience with scripting languages such as Python, Java, JavaScript, or TypeScript
  • Experience with API testing tools such as Postman

What the job involves

  • You will work closely with our enterprise customers and engineers to resolve the most complex issues
  • You will also help build out systems and processes to manage tasks from report to completion
  • You will problem-solve with our technical teams and work to resolve customer issues while scaling our systems
  • Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
  • Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
  • Work cross-functionally across engineering and product to build processes and manage issues
  • Perform advanced troubleshooting of products and embedded partner applications
  • Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
  • Manage to key performance metrics defined within the Product Operations Team
  • Respond to high-priority customer issues
  • Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
  • Participate in an on-call rotation to assist customers outside of normal working hours
  • Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day

Our take

Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do-lists, and setting reminders.

The company counts enterprise companies such as McDonald’s, The Wall Street Journal, Verizon, Samsung, and IBM as its customers. In spite of economic uncertainty, Notion reached a $2 billion valuation in 2020, helped by record signups as more people were forced to work from home. Its value has since risen to over 5 times this value, an impressive reflection of its success.

The company has made a number of strategic acquisitions that, coupled with its enormous market value and enviable customer list, have Notion well-placed to continue dominating the market. That being said, the launch of Microsoft-built competitor Loop at the end of 2023 will put Notion's market dominance to the test.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

183% employee growth in 12 months

Company

Funding (last 2 of 3 rounds)

Oct 2021

$275m

LATE VC

Apr 2020

$50m

LATE VC

Total funding: $335m

Company benefits

  • Dog-friendly office
  • 401k matching
  • Parental leaave
  • Free lunches
  • Equipment stipend
  • Monthly commuter credits
  • Work from home opportunities
  • Health insurance

Company values

  • Put Users First
  • Quality With Speed
  • Dedication Is Contagious
  • Feedback Is A Gift
  • Run The Front Page Test

Company HQ

Financial District, San Francisco, CA

Leadership

Ivan worked for Inkling for 2 years in Product, but was disappointed by the lack of a simple way of collaborating on projects. To fit this need, he co-founded Notion in 2013, serving as CEO since.

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