Enterprise Customer Success Manager, AppZen
EMEA
+ Bonus or variable incentive pay
AI software for finance teams
Open for applications
AI software for finance teams
201-500 employees
Open for applications
+ Bonus or variable incentive pay
201-500 employees
Company mission
To help modern finance teams lead the way with artificial intelligence.
Role
Who you are
- 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions
- Humble and friendly personality with an open and honest communication style
- Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI
- Exceptional presentation skills to engage Director/VP/C-level stakeholders
- Ability to understand our business applications quickly with little hands-on training
- Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws
- Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight
- You are a patient and caring person, highly organized and driven
- You are excited by AI and its ability to transform and improve how businesses run
- You thrive on helping customers achieve their desired outcomes from software investments
- You have strong spoken and written communication skills
- You are action-oriented; no task is too small or insignificant for you
- You value prioritization to guide your focus toward the highest-impact activities
- You have had direct exposure to finance and/or accounting - Accounts Payable, Travel and Expense, Accounting, etc
- You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc
- You’re scrappy and comfortable asking for help
- You’re deeply team-oriented and enjoy a fast-paced startup environment
What the job involves
- In the Enterprise CSM role (based in EMEA) you will own the customer relationship from adoption to renewal and expansion
- Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews
- Creating a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM)
- Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality
- Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews
- Partnering with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion
Salary benchmarks
Our take
AppZen is setting out to help companies cut down on the expensive and time-consuming process of auditing expense reports with its suite of smart AI tools. As its AI solution is also more accurate than manual finance processes, it greatly reduces human error which can lead to duplicate spend or overlooking instances of fraud.
Boasting an 80% reduction in processing times and a 5% reduction in total spend, AppZen has swiftly established itself as a leader in AI finance software. It is used by over a thousand finance teams in enterprises such as Amazon, Nvidia, and Salesforce.
AppZen faces a large number of competitors in the finance automation space, with startups such as Expensify and Spendesk operating in the sector along with industry stalwarts such as SAP developing their own solutions. However, Appzen has carved out a strong early lead and has a large and rapidly growing client base. As it continues to develop its product it seems likely to maintain its market-leading position.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2019
$50m
SERIES C
Oct 2018
$35m
SERIES B
Total funding: $101m
Company benefits
- Comprehensive medical, dental, vision and life insurance benefits
- Unlimited PTO
- Paid parental leave for eligible employees
- 401(k) match
- $250 annual reimbursement for continuous learning
- Lots of office perks like snacks, happy hours, company events
Company values
- Obsess about customers: We put our customers first no matter what. We do everything we can to walk in your shoes, and are relentless about providing you value
- Earn trust: We’re consistent, credible, trustworthy, and transparent. We make trustworthy commitments and deliver on them. We aren’t afraid to give it to you straight, even when it’s bad news
- Innovate and be fearless: We work to be the best in AI and beyond. We solve problems creatively and believe that all improvements are valuable, even incremental ones. We’re always learning, and we never accept the status quo
- Act with urgency: We love what we do and pursue it with energy. We move quickly, learn, and iterate
- Be caring and compassionate: We have respect, appreciation, and empathy for each other, our customers, and our community. We fill buckets. We don’t tolerate jerks
Company HQ
Alviso, San Jose, CA
Articles
Leadership
Anant Kale
(CEO)Having studied in Mumbai, they worked as an ASI Consultant for 3 years prior to over a decade at Fujitsu. They left their role as VP of Applications to co-found AppZen in November 2012.
Kunal Verma
(CTO)They spent nearly 7 years at Accenture, first as Requirements Engineering Lead Researcher and later as Data Management Lead Researcher. They left this role to co-found Appzen.
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