• The ideal candidate will demonstrate ownership, willingness to dive deep, and maintain focus on delivering results
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Desirable

• RCO is focused on making Amazon the safest and most trusted placed on Earth by protecting the innocent and preventing the malicious
• The RCO EET team empowers and enables our employees who support this program
• We are seeking a highly motivated Program Manager to join our team and support a positive RCO Support Operations employee experience
• You will be responsible for managing and coordinating various projects and initiatives to improve the employee experience
• Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role
• You will directly support the platform we use to deliver updates, team events, and learning opportunities to RCO Support Operations employees globally
• You will work closely with cross-functional teams and stakeholders to ensure the successful execution of projects
• You will be responsible for planning, executing, managing, and measuring employee experience projects that align with our business objectives
• You will be a steward of the employee experience, and help deliver as we strive to be Earth’s Best Employer
• Manage projects from inception to completion, including small, medium, and large-scale projects across the Support RCO business
• Develop detailed project plans and schedules, identify resources needed, and assign responsibilities
• Continuously monitor project progress, track milestones and deliverables, and ensure timelines and budgets are met
• Proactively identify and resolve issues, including escalations when obstacles or blockers arise - Assist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategies
• Dive deep into engagement data to surface trends, opportunities, and successes
• Write status report documents for internal and leadership review of current projects and strategic priorities