Senior Total Rewards Specialist, Gorgias

Salary not provided
Mid level
Toronto
Gorgias

eCommerce customer support helpdesk

Open for applications

Gorgias

eCommerce customer support helpdesk

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Open for applications

Salary not provided
Mid level
Toronto

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Role

Who you are

  • Proven experience as a Total Rewards Specialist or in a similar role within a scaling and globally distributed company
  • Strong understanding of compensation and benefits principles, practices, and regulations. Staying up to date with comp/rewards and tool trends at the same time
  • Experience developing and implementing total rewards strategies in a fast-paced environment
  • Proficient in data analysis and reporting, with strong attention to detail
  • Ability to manage multiple priorities and projects simultaneously
  • Strong problem-solving skills and a proactive approach to challenges

Desirable

  • Experience mentoring or managing junior team members is a plus
  • Experience working in companies with transparent compensation policies

What the job involves

  • In this role, you will collaborate closely with HR Business Partners and People Operations to develop and execute a comprehensive Total Rewards Strategy
  • Your expertise will help us scale effectively while ensuring our compensation practices align with our core values.
  • This is an exciting opportunity for someone with strong experience in a scaling company, who thrives on creativity and innovation, and possesses good communication skills to be able to present ideas to senior leadership and share proposals effectively.
  • You will initially join as an Individual Contributor, with the opportunity to manage our Junior Compensation Specialist and oversee Payroll in the next few months
  • Evaluate and analyse our current Compensation Strategy: develop and implement a total rewards and compensation strategy that supports our business goals and company values, providing innovative and scalable solutions. Including incentive programs, bonuses, and equity plans
  • Own our current Compensation tools: Manage and improve our internal and public Salary calculator, as well as the databases used to benchmark roles
  • Oversee the current benefits programs and work closely with People Operations for their correct administration and ensuring they meet the needs of our diverse and distributed workforce
  • Work with multiple stakeholders to build new programs: especially with HRBPs, People Operations, Talent Acquisition and Managers to ensure alignment and integration of total rewards programs to all Gorgias teams
  • Provide guidance and support on compensation-related issues to managers and employees. Evaluate and re-build the internal processes as needed to ensure accuracy and fast progress
  • Oversee the work of our Payroll Specialist, ensuring all processes are working smoothly

Application process

  • Deadline to Apply September 30, 2024 at 5:00 AM GMT+1

Our take

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.

Kirsty headshot

Kirsty

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

19% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

May 2024

$29m

SERIES C

Aug 2022

$30m

SERIES C

Total funding: $101.4m

Company benefits

  • 60th and above percentile in compensation
  • Health coverage
  • Generous Equity Package
  • Company Offsites
  • Ergonomic setup at your service + 700$ for your home workstation
  • 16-week parental leave, including maternity, paternity, and adoption leave
  • Daily catered lunch
  • 5 Weeks of Vacation
  • Retirement Benefits
  • Fully Stocked Kitchen
  • 3 weeks of Paid Sick Leave
  • $2,000 learning/professional development stipend

Company values

  • Maximise your impact
  • Customer first
  • Be 100% honest
  • Strive for excellence
  • Take EXTREME ownership

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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