Director of IT Service Delivery, Pax8
$145-166.8k
Salary reflective of Denver, CO. Plus Non-Commissioned Bonus Plans or Variable Commission & Stock Option Eligibility.
Marketplace for cloud-based business solutions
Be an early applicant
Marketplace for cloud-based business solutions
1001+ employees
Be an early applicant
$145-166.8k
Salary reflective of Denver, CO. Plus Non-Commissioned Bonus Plans or Variable Commission & Stock Option Eligibility.
1001+ employees
Company mission
To be the world’s favourite marketplace for technology professionals to buy cloud products.
Role
Who you are
- Proven experience (10+ years) in enterprise architecture, solution design, and technical leadership roles
- Strong leadership skills with a track record of managing and developing high-performing teams
- In-depth knowledge of architecture principles, frameworks, and methodologies
- Excellent understanding of cloud technologies, microservices, APIs, and modern architecture patterns
- Expertise in industry standard security and compliance requirements (SOC II, ISO, etc.)
- Experience with project management tooling (e.g. Confluence, Jira, ServiceNow) and methodologies (agile, kanban)
- Experience using engineering tools; python, powershell, sql, jupyter, awscli, github, RESTful APIs, MS graphAPI
- Exceptional communication and interpersonal skills, capable of engaging and influencing stakeholders at various levels
- Strategic mindset with the ability to align technology strategies with business goals
- Previous experience in the technology industry or SaaS/cloud solutions is highly desirable, or experience using Salesforce, ServiceNow, NetSuite, Workday or SharePoint
- At least 10-15 years’ experience in technical field or related experience
- B.S./B.A. degree in Information Technology, Computer Science, or a related field; or equivalent work experience
- Certifications in Pax8 Technical Stack expertise a plus
What the job involves
- As an IT Services Delivery Director at Pax8, you play a pivotal role in the customer experience within our technology landscape
- Reporting directly to the VP of Services Delivery, the director will be responsible for overseeing a team of managers and engineers which deliver the availability, security and continuity of technical systems aligned to the respective customer cohort (business unit, BU)
- The goal of the role to lead and guide managers to success resulting in the service delivery team(s) providing maximum value from technology solutions while assuring the best customer experience
- Strategic Leadership: Collaborate closely with senior leaders, Product Managers, and stakeholders to execute Pax8’s technology vision, strategy, and roadmaps within specified area
- Autonomy over long-term planning with guidance and approval from senior leaders and may impact organization on a regional and global scale
- Own the execution, delivery and modifications or terminations within the scope of technology services catalogue of applications
- Team Management: Lead, mentor, and inspire a team of skilled architects, engineers fostering a culture of excellence, innovation, compliance of processes, and collaboration
- Broad management knowledge to lead teams within a department, with understanding of other job areas within the functional area
- Build team of managers that foster high performance-driven team by meeting Key Performance Indicators (KPIs). Manage team budget and expenditures
- Problem Solving: Provide expert guidance and oversight to service delivery managers in reviewing complex, scalable, and innovative technology solutions that align with business goals
- Problems are complex and may impact multiple departments or specialties; strategic decisions and policy setting impact team and department(s)
- Uncover and identify efficiencies, championing those initiatives for our team resulting in revenue /time saving opportunities
- Technology Evaluation: Stay abreast of industry trends especially within area of specialty, emerging technologies, and best practices to make informed recommendations and decisions regarding technology adoption
- Communication & Influence: Collaboration within service delivery team, business units (cohorts) and among the Strategy & Architecture team
- Foster cross-cohort collaboration, working closely with IT Service Delivery Manager and Product Managers. Ensure team cohesiveness
- Continuous Improvement: Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or leadership coaching, taking on stretch projects or on the job training
- Uses data-driven insights and reporting to improve team performance. Motivates and lifts team members’ development as well
- Role Competencies:
- Collaborates- Building partnerships and working collaboratively with others to meet shared objectives
- Courage- Stepping up to address difficult issues, saying what needs to be said
- Global Perspective- Taking a broad view when approaching issues using a global lens
- Optimizes Work Processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Situational Adaptability- Adapting approach and demeanour in real time to match the shifting demands of different situations
- Manages Complexity- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Communication & Influence - Communicates with parties within and outside of own job area, which may include external clients or vendors depending upon the job division. Uses compelling arguments to gain support and commitment of others
- Organization Impact - Autonomy over day-to-day operational tasks with high-level guidance from Directors+; may manage certain processes within a defined budget; manages a team with focus on policy and strategy implementation. Building partnerships and working collaboratively with others to meet shared objectives
Application process
- Expected Closing Date: 10/7/2024
Our take
Cloud computing facilitates access to software products without having the computer power required to use them, presenting great opportunities for enterprises to benefit from cutting-edge software. However, managing subscriptions to cloud products can be a convoluted process unique to each software product, presenting the need for a unified accessibility solution.
Pax8 provides an online marketplace for cloud-based software, allowing businesses to order, bill, manage, and provision cloud products within a single place. The marketplace contains a curated catalogue of cloud providers, a license management dashboard, demo infrastructure and tools for billing and invoicing, ultimately ensuring that users do not need to navigate outside the platform to manage their cloud software inventory.
Whilst many of the services provided by Pax8 are already included in cloud software applications, the company has made the smart move of partnering with software providers such as Bam Boom Cloud to unify all management tools into a single platform. By ensuring companies can browse, purchase, and manage cloud solutions within the marketplace, the company aims to increase accessibility and minimise complexities associated with cloud computing.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2022
$185m
LATE VC
Jan 2021
$96m
LATE VC
Total funding: $336m
Company benefits
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Company values
- Innovate: Finding creative solutions means challenging the status quo and embracing diverse perspectives and experiences to fuel new ideas
- Elevate: We lift others, ourselves and our work through a supportive culture and continual investment in our knowledge and skills
- Advocate: Praise is openly given, shared and received, ensuring that everyone’s contributions are seen and recognised
- Celebrate: We celebrate team members’ unique backgrounds, experiences and skills – in the knowledge that their expertise and insight enable us to constantly evolve
Company HQ
Bristol, UK
Articles
Leadership
John Street
(CEO)Experience as CEO, Chairman and Founder of MX Logic from 2002 to 2009. CEO and Chairman of MSBiotec from 2009 to 2018.
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