Customer Operations Associate, SamaCare
Full-time/ Hourly Pay: $19.00 - $21.00 USD per hour
Administrative software for healthcare
Open for applications
Administrative software for healthcare
21-100 employees
Open for applications
Full-time/ Hourly Pay: $19.00 - $21.00 USD per hour
21-100 employees
Company mission
To reduce the administrative burdens that harm patient care.
Role
Who you are
- 1+ years in customer operations or a customer service environment
- Excellent verbal and written communication skills. Strong interpersonal skills and the ability to interact effectively with customers and colleagues
- Basic computer proficiency, including familiarity with email, web browsers and Microsoft Office applications
- A positive attitude, patience, and a willingness to learn and adapt in a fast-paced environment
- Ability to remain calm and composed under pressure, especially when dealing with challenging customer situations
- Attention to detail and accuracy in data entry and documentation. Ability to effectively prioritize workload
- Experience in health insurance; billing or prior authorizations. Start up experience is a plus
What the job involves
- This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database
- This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests
- The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence
- We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry
- Handle basic customer inquiries and issues via phone, email, or chat
- Develop clear and concise communication skills and use positive language and tone in customer interactions.Conduct routine operational tasks with precision and attention to detail, such as data entry and document processing
- Document and track customer interactions and resolutions
- Adhere to established procedures and guidelines to maintain consistency and quality in work output
- Participate actively in training programs aimed at enhancing knowledge and skills relevant to the role
- Escalate more complex problems to higher-level associates.Stay updated on changes or updates to products and communicate effectively about product features and benefits
- Communicate effectively with colleagues and supervisors, promptly addressing any issues or seeking guidance when needed
Our take
Giving healthcare professionals more time with patients is a key way to improve the quality of care. SamaCare aims to support this, with administrative software that specializes in streamlining prior authorizations for medical practices.
Essentially, the platform supports practitioners to get their patients the right drug at the right time, without taking up massive amounts of their time. It is capable of tailoring workflows to each insurer’s requirements, and navigating tough benefits questions - which is what makes it stand out against less sophisticated options.
By opening the door for more people to access speciality drugs faster, as well as saving healthcare professionals time, the company's value is clear. A recent and substantial influx of funding will see SamaCare accelerate product development as it looks to ensure more patients receive therapy sooner.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
May 2024
$17m
SERIES B
Jun 2022
$12m
SERIES A
Total funding: $34.8m
Company benefits
- Retirement- 401k and a 4% match
- Health Insurance - Medical, dental and vision for you and your dependants
- Equity - Meaningful equity in our rapidly growing company
- SamaCare provides flexible PTO, in addition to 9 holidays
- Equipment - The latest tech and equipment to outfit your new desk
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Syam Palakurthy
(Co-Founder & CEO)Also founded Chronic Care Management. Was Senior Director of Product at ClearCost Health, and an Associate Consultant at Bain & Company.
Lee Hower
(Co-Founder & Partner)Investor and board member/board director at numerous companies such as Pebble Finance, Zitara and Grove Collaborative PBC.
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