Solution Architect, ID.me
$144.1-173.8k
Office located in Mountain View, CA
Digital identity verification platform
Open for applications
Digital identity verification platform
501-1000 employees
Open for applications
$144.1-173.8k
Office located in Mountain View, CA
501-1000 employees
Company mission
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
Role
Who you are
- 5 years of experience as a Solutions Architect, Solutions Consultant, or similar
- Passionate about serving the customer; experience in a customer-facing role like consulting, Solutions Architect, or Technical Account Management
- Fundamental understanding/experience with REST APIs. Strong knowledge of Postman, ReadyAPI, Swaggerhub
- Experienced with at least one standard network security protocol (e.g. OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication)
- Background in one or more of the following areas: Identity and Access Management platforms, Identity Verification web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), backend development (Java, C#, Node.js, Python, PHP, Ruby)
- Understand basic security features within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF, etc)
- Confident dispensing knowledge to senior stakeholders and respectfully pushing back on customers who are not following best practices
- Technical presentation and communication skills
- Knowledge of the end-to-end software development lifecycle
- Experience with modern software development or operations and their associated technologies
- Bachelor's degree in Engineering, Computer Science, MIS or equivalent experience
- Travel up to 25%
What the job involves
- We are seeking a highly motivated and experienced Solutions Architect to join our dynamic team
- As a Solutions Architect, you will play a pivotal role in ensuring the successful implementation of our SaaS identity products for our valued customers
- You will be the primary technical point of contact, responsible for understanding customer requirements, guiding them through the technical implementation process, and ensuring a seamless and successful onboarding experience
- You will also partner closely with existing customers to optimize and iterate upon their implementation of our products, ensuring adherence to ID.me’s standards and best practices
- Customer Engagement:
- Partner closely with a Customer Onboarding manager to deliver an impeccable onboarding experience and an optimal technical implementation
- Act as the technical expert and product SME, prepared to offer guidance on product functionality, requirements, technology, and best practices
- Establish strong relationships with key stakeholders to understand their business goals and technical requirements
- Technical Implementation:
- Lead customers through the technical implementation process of our SaaS identity products
- Provide guidance on best practices, configuration, and customization to meet customer-specific use cases
- Develop and deliver technical training sessions to customers on our technology, and the requirements to implement it. You will be responsible for ensuring they are equipped with the knowledge and skills to maximize the value of our products
- Provision and configure customer environments
- Troubleshoot implementation issues and guide customers through resolution
- Collaborate with customers to execute testing procedures, ensuring the reliability and performance of their implementation of our products
- Technical Account Maintenance and Management
- Be the technical SME for all product related objectives and projects for your assigned customer base
- Lead technical engagements with customers throughout their lifecycle with ID.me
- Provide technical guidance and consultation through additions of new use cases, migrations, and optimization
Our take
ID.me is a digital identity verification platform that simplifies how individuals prove and share their identity online. From identity proofing, authentication, and group affiliation verification the company’s services are highly scalable, as organizations across all sectors benefit from the type of technology provided by ID.me.
While there are a number of identity verification platforms in the space, ID.me has secured a considerable market share. It's formed partnerships with 31 states, multiple federal agencies, and over 500 name-brand retailers, resulting in over 100 million users - and over 70,000 individuals joining every day.
The company has raised significant funding over the years. While the intended use for new capital has yet to be specified, ID has been focusing efforts on improved customer experiences, operational enhancements, and product updates in order to maintain its competitive edge.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 14 rounds)
Apr 2023
$132m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $287.4m
Company benefits
- Company-Sponsored Medical, Dental, and Vision Plans for You and Your Family
- Paid Parental Leave
- Generous Paid Time Off
- 401K With Employer Matching
- Company-Sponsored Life Insurance
- Employee Equity Incentive Plan
- Remote Opportunities
- Multiple Lounge Areas and Game Room
- Numerous Mental Health Resources
Company values
- Make something better every day
- Inspire people with your passion
- Treat each customer like your favorite family member
- Own your mistakes so you can learn from them
- Details are everything
- Communicate like a scientist
- Don't be a jerk
- Always compete
- Be truthful (even when it's hard)
- Ask questions like a five-year-old
Company HQ
Tysons, VA
Articles
Leadership
Blake Hall
(CEO)Current Advisor at several companies, including AgentHero and Boomtown!. Former Army Officer in the U.S. Army.
Tanel Suurhans
(CTO)They have also served as the company's EVP of Technology in conjunction with being CTO. Former Software Engineer at PerfectLine and AS Delfi.
Salary benchmarks
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