Director of Enterprise Solutions, Apollo
East
$166.6-196k
+ Variable Compensation + Equity
More information about location
GraphQL developer platform
Open for applications
GraphQL developer platform
201-500 employees
Open for applications
$166.6-196k
+ Variable Compensation + Equity
More information about location
201-500 employees
Company mission
To make application development easier, better, and accessible to more people by building open source tools and commercial services.
Role
Who you are
- If you're passionate about driving customer success and leading innovation in API management, we invite you to join us on our journey
- Bachelor's degree in Computer Science, Information Systems, Business Administration, Marketing, or a related field; MBA preferred
- Extensive experience in customer-focused leadership roles, overseeing enterprise professional services, solutions, and/or customer success teams
- Demonstrated success in leading post-sales teams within the API or Infrastructure space, with a track record of meeting or exceeding KPIs related to customer satisfaction, service delivery, and revenue growth
- Exceptional business acumen with a deep understanding of enterprise software buyer dynamics and major industry verticals within the Eastern US region
- Outstanding communication skills, both verbal and written, with a talent for influencing stakeholders at all levels
What the job involves
- At Apollo GraphQL, we're pioneers in GraphQL API management, empowering businesses to develop, deploy, and scale their APIs with unprecedented speed. Our mission is to redefine developers' interaction with data, unlocking the full potential of GraphQL
- We're currently seeking a visionary leader to join us as the Director of Enterprise Solutions for the Eastern US region
- As the Director of Enterprise Solutions, you'll play a crucial role in driving the post-sales journey for our enterprise clients in the Central US
- Leading a team of Customer Success Engineers, Solutions Architects, and Professional Services Engineers, you'll oversee the seamless deployment and optimization of Apollo GraphQL solutions, ensuring our customers achieve their business objectives and maximize ROI
- Joining Apollo GraphQL means becoming part of a dynamic, innovative team committed to pushing the boundaries of GraphQL API management
- With abundant opportunities for growth, collaboration, and impact, you'll help shape the future of API development while delivering significant outcomes for our customers
- Lead and inspire a multidisciplinary team to architect, deploy, and optimize Apollo GraphQL solutions for enterprise clients, driving customer success and satisfaction. This includes providing clear direction, mentorship, and professional development opportunities to team members
- Develop and implement strategies to meet and exceed key performance indicators (KPIs) related to customer satisfaction, service delivery, and revenue growth
- Strategically expand regional service delivery capabilities and team size to surpass enterprise services revenue goals, ensuring alignment with company objectives
- Cultivate deep, strategic relationships with customers, understanding their unique needs, and providing tailored GraphQL API solutions that deliver value. This involves actively engaging with customers to understand their challenges, aligning team resources to address those challenges, and driving continuous improvement in service delivery
- Advocate for the advancement of Apollo's service delivery capabilities to address complex customer requirements and industry trends. This includes staying abreast of industry best practices, technology advancements, and competitive landscape to inform strategic decision-making
- Collaborate closely with Sales leadership to develop and execute comprehensive business plans that foster regional growth and customer adoption. This entails aligning sales and service delivery strategies to drive customer success and revenue growth
- Identify and leverage opportunities for customer use-case expansion, fostering engagement and revenue growth. This involves proactively identifying upsell and cross-sell opportunities, collaborating with Sales and Product teams to develop compelling value propositions, and driving successful customer outcomes
- Work cross-functionally with GTM and Product teams to ensure seamless delivery of GraphQL API management solutions to our customers. This includes collaborating with Product Management to provide customer feedback and insights, informing product roadmap decisions, and ensuring successful product launches and implementations
Otta's take
Xav Kearney
CTO of Otta
Apollo provides technology to help startups and enterprises build apps using GraphQL. It provides the data graph layer connecting modern apps to the cloud, and is the industry standard implementation for GraphQL.
Apollo claims that GraphQL wins out over competing REST APIs by offering a slicker, more bug-resistant service that does not require complex data fetching code. Certainly, the benefits of GraphQL become apparent with more complex web services or mobile applications, and this is the direction in which companies are increasingly headed as business shifts online. As such, it is unsurprising that Apollo count PayPal, New York Times, and Walmart among a roster of high-profile clients.
In recent years, Apollo has shifted online and its products are in high demand. Due to this, the company has both the resources and the strong industry reputation to continue offering it at the highest grade. Its 2022 launch of "Supergraph", a software layer designed to unify disparate data feeds and create one source for front-end developers, is a good demonstration of the company's continued dedication to innovating.
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2021
$130m
SERIES D
Jun 2019
$22m
SERIES C
Total funding: $183.2m
Company benefits
- Flexible working hours
- Generous time off
- Parental leave
- Medical, Dental, Vision, Life, and Disability insurance
- 401(k)
- Work from home opportunities
- Virtual “coffee chats” and team lunches, and an AV setup specifically tailored for remote experience
- Everyone-in-town weeks, where we fly all of our Apollo employees to San Francisco for an action packed week of work and play
Company values
- We strive for excellence through candid and constructive feedback.
- We are constantly teaching and learning from each other, allowing us to grow both professionally and personally.
Company HQ
SoMa, San Francisco, CA
Founders
Geoff Schmidt
(CEO)Co-founder & CEO of Meteor Development group and former software engineer at Asana.
Matt DeBergalis
(CTO)Founder of ActBlue and Meteor Development group. Former Engineer at NetApp. MSc in Electrical Engineering and Computer Science at MIT.
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