Deal Desk Analyst, Grammarly

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust
• Seeks to become a trusted advisor to sales and customer success reps and has a track record of building solid relationships
• Takes extreme ownership of their work and has experience balancing tactical and strategic work in a Deal desk function
• Is naturally inclined to make decisions that benefit the business while being comfortable working independently and as a team player to solve problems
• Is an effective collaborator and excellent interpersonal skills
• Has strong written and verbal communication skills
• Has salesforce experience with the ability to build basic reports and dashboards
• Is proficient with CPQ tools, DealHub
• Has a proven ability to structure deals successfully and manage deal flow with varying constructs, such as currency, terms length, and deal type
• Has 4-5 years experience in Deal Desk in a high-growth SaaS environment
• Has B2B SaaS experience in Ops or Sales roles of varying company size
• Has a strong understanding of B2B quote to cash processes and general deal segmentation strategies

• To achieve our ambitious goals, we’re looking for a Deal Desk Analyst to join our Revenue Operations team
• The Deal Desk Analyst will be a core part of our Sales Operations team, working closely with AEs and CSMs to close revenue and maximize value
• The person in this role will ensure smooth deal desk operations, review complex deals and pricing strategies, and conduct deal reviews for both Grammarly Business and Grammarly for Education
• You will collaborate with the Sales and Finance team to drive a strategic partnership to close new business, build expansion deals, and foster customer retention and growth
• You’ll work effectively with business partners, addressing complex challenges to achieve the overall function's success
• Focus entirely on the deal desk craft, taking the initiative to help with enterprise deals and incorporate best practices into processes
• You’ll be held to a high standard of excellence and operate with a sense of urgency, detail orientation, and strategic mindset while regularly taking a step back to think about the big picture
• Complete general onboarding and meet the team
• Familiarize yourself with the complete Grammarly sales process from start to finish, making it part of your knowledge base
• Delve into the deals and review the seller's experience to understand the sales process better
• Develop relationships with key partners in sales, operations, and finance
• Create a 30-day retrospective report outlining key learnings and explore growth opportunities
• Understand customer requirements to provide swift sales feedback for pricing, deal structure, and applicable terms
• Manage complex contracts and deal strategies in a high-growth SaaS environment
• Identify and evaluate non-standard opportunities and conduct practical deal review sessions with Sales Reps to make progress on deals
• Collaborate closely with representatives from all teams to identify new business opportunities and drive expansion bookings through effective deal segmentation and reporting
• Deeply understand trends in pricing, opportunities, and behavior to positively influence the back-of-funnel sales process
• Ensure compliance with business processes and policies while fostering strong cross-functional alignment between the sales, finance, and revenue operations teams
• Deliver sales training on core deal desk processes to promote scale and sales productivity
• Leverage data insights to drive decision-making and streamlined processes with business growth and scale in mind
• Reduce process inefficiencies and identify opportunities to strengthen the quote-to-cash workflow and reduce cycle time
• Regularly participate in key deals alongside stakeholders and provide expertise as a subject matter expert for the deal desk
• Analyze nonstandard deals to optimize their structure and make recommendations
• Improve measurable KPIs such as deal size, volume, and efficiency to impact our Quote to Cash deal flow positively

• Support for professional development with training, coaching, and regular feedback
• Global, local, and team-specific events and programs
• Catered lunches
• Gym and recreation stipends
• Admission discounts
• Work from home opportunities
• Medical, dental, vision, financial, and other benefits, as well as equity
• Support to set up a home office
• Ample and defined time off
• 401(k) matching

Total funding: $400m

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