Customer Success Manager, Odaseva
$50-500k
Enterprise data platform for Salesforce
Job no longer available
Enterprise data platform for Salesforce
101-200 employees
Job no longer available
$50-500k
101-200 employees
Company mission
To create a data platform built specifically to help the world's largest, most ambitious Salesforce customers keep their data protected, compliant, and agile.
Role
Who you are
- 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries
- 5+ Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Developer, Cloud Consultant, etc)
- Strong experience leading and facilitating executive meetings or technical workshops with admins and architects
- Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc
- Project manager mindset (prioritization, multitasking and organization skills)
- Willingness to share their technical knowledge with their peers
- Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships
- Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services
- Ability to align our platform features with customer objectives
- Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions
- Ability to prioritize and perform effectively in a highly dynamic work environment
- Full professional proficiency in English
What the job involves
- As a Customer Success Manager, you will be a key contributor to the success of Odaseva
- You’re part Project Manager, Consultant, Product Expert and cross-stream Quarterback.
- Our Customer Success Technologists’ main goal is to ensure the success and happiness of our strategic customers leading towards increased adoption, retention, customer satisfaction and ultimately, the expansion of the Odaseva footprint
- Acting as the trusted advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customers
- Creating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needs
- Staying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peers
- Leading the onboarding process of our key customers
- Accelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technology
- Delivering deep product demos to increase the awareness of our products to our customers
- Being the main point of contact for your customers and sharing your knowledge to address complex use cases
- Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts)
- Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experience
- Mobilizing other Odaseva resources in order to maximize customer satisfaction
- Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint
- Sharing your technical knowledge with the greater CSM / CST organization through regular enablement sessions
- Participating to the creation of meaningful content to improve our Knowledge Base and overall documentation
Our take
At enterprise scale, Salesforce data management is uniquely challenging. Large volumes and complex business processes significantly increase risks that can threaten data integrity and potentially halt business operations. With Odaseva, Salesforce architects and platform owners have a powerful set of tools to address these foundational data issues. Clients, including notable brands like Oxfam and Heineken, benefit from a comprehensive suite that ensures data is centralised, accessible, and secure, with solutions for data archiving, privacy, and automation.
Odaseva, engineered by Salesforce experts and endorsed by Salesforce Ventures, is utilised by over 120 million users. In 2023, Odaseva achieved significant milestones, including adding new enterprise customers and expanding data centres across four continents to meet data residency requirements. The platform also introduced innovative features such as Backup and Restore with a five-minute Recovery Point Objective (RPO), enhanced data archiving capabilities with Archive Viewer, and end-to-end encryption with Odaseva Gateway.
Further solidifying its commitment to data security, Odaseva earned new certifications like HITRUST for the U.S. healthcare industry, TISAX for the German automotive industry, and IRAP for Australian government entities. These achievements, combined with its growing portfolio of high-profile clients, position Odaseva for continued success and leadership in Salesforce data security.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$54m
SERIES C
Oct 2020
$23.2m
SERIES B
Total funding: $91.2m
Company benefits
- Remote options
- A team of smart and kind people (inspire emulation - not competition)
- A place where you can make an impact and grow your career
- A company at the forefront of data & cloud innovation
Company values
- Deep trust and security
- Customer, partner, and employee success
- Agility, kaizen, and innovation
- Passion, engagement and fun
- Excellence and world-class organizational growth
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Richard Zolezzi
(Chief Legal Officer)Previously Attorney at Rogers & Wells for 9 years, Counsel at Nixon Peabody for 3 years, and Partner at Catapult Advisors for 5 years.
Rémy Claret
(Chief Marketing Officer)Previously worked for 12 years at Genesys, holding various positions such as Product Marketing Director and Manager Sales Engineering.
Sovan Bin
(CEO)Previously Lead Technical Architect at Salesforce.com for 5 years, and Oracle Siebel Consultant at Capgemini for 3 years.
Vincent Delamarre
(Chief Growth Officer)Worked at Salesforce for 9 years, holding various positions such as Senior Account Executive and Regional Vice President.
Salary benchmarks
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