Director of Product Management, Twilio
KYT
$199-292.7k
Salary is dependent on location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$199-292.7k
Salary is dependent on location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers
- 3+ years of experience managing Product Managers
- Experience with highly technical, multi-workstream product launches
- High degree of comfort in risk-based decision making, data-driven analysis, and navigating through ambiguous situations with conflicting information
- Ability to translate between customer problems, technical details, and business impact (and risk) of the team’s work
- Strong communication skills and the ability to distill complex concepts into easily understood narratives and fundamental principles for decision-making
- Comfort working with exec-level audiences in high-stakes scenarios and driving business-critical discussions
- Experience building highly leveraged products that can be used as the cornerstone for customers and internal teams alike
- You can run a tight ship, prioritizing a robust and varied streams of work into cohesive, incremental releases
- BS in Computer Science, Engineering, or equivalent practical experience
Desirable
- Experience working with telecommunications or other regulated ecosystems
- Experience working in trust, security, or fraud prevention
- Experience building products/services related to APIs, developer experience
What the job involves
- This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s Onboarding and Compliance products
- Twilio is looking for a Director of Product to lead the KYT (Know Your Traffic) product team. As consumers, we are inundated with fraud and spam messages, calls, and emails
- As a CPaaS market leader, we have the responsibility to ensure that we are not proliferating this unwanted and fraudulent traffic, as this only serves to erode the trust that consumers have for communication channels
- You will lead a team of product managers to build products that solve this challenge at global scale
- You and your team will partner with engineering to combat AI-driven fraud with AI
- You will work cross-functionally across Twilio to increase trust in the ecosystem through key partnerships, internal and external
- You will extend the frontier of technology-driven fraud and spam prevention and launch capabilities that the industry has never seen
- Develop and drive the strategy and roadmap of Twilio’s KYT platform, taking into account our global growth strategy, compliance needs, and scalable operations that make our customers safe and successful on Twilio
- Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction
- Build innovative capabilities that monitor, detect, prevent and block unwanted traffic, and leverage best practices from our own development to launch products that help our customers combat fraud
- Be the voice of all stakeholders in this complex ecosystem - customers, consumers, regulators, operations - and ensure that we have a balanced approach in supporting the business grow scalably
- Manage a global team of product managers and mentor them to succeed in building and executing to the vision
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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