Senior Customer Success Manager, Enterpret

• Have a strong sense of ownership and a desire to make an impact at an early stage startup
• Be eager to learn and raise their hand to solve hard problems
• Be excited about working on cutting edge AI applications to solve problems for the best companies in the world
• Be excited to meet our customers in person
• Go above and beyond whatever we could write in a job description

• Driving positive business outcomes for our customers
• Increased revenue, reduced churn, and better user activation are more meaningful than monthly active users
• Providing value to our customers that goes above and beyond what is currently possible within the product itself
• We are the external representatives of our company, we solve our customers problems even when the product isn't quite there yet
• Owning a full book of business from onboarding through activation and upsell
• We aim to build multi-year partnerships with our customers. We are not transactional
• Being an advocate for our customers so that our product+engineering teams continue to build the right products for them
• What better way to validate product ideas than to prove they are useful?
• What Customer Success at Enterpret is NOT:
• Only caring about vanity metrics like usage statistics or red/yellow/green statuses
• Being strictly reactive and waiting for our customers to bring us problems
• Doing absolutely everything a customer asks for, regardless of whether it is the optimal solution for them

Total funding: $25.1m

Customer feedback is an excellent source of insight for product and customer teams. But pulling useable insights from across different feedback sources can be a daunting task.