Customer Success Manager, Sailpoint
Fluent French Speaker
Identity governance & cloud identity management
Open for applications
Identity governance & cloud identity management
1001+ employees
Open for applications
1001+ employees
Company mission
To equip every enterprise to effortlessly manage and secure access to applications and data through the lens of identity – at any speed, at any scale.
Role
Who you are
- Education: Bachelor’s degree or equivalent work experience; a technical degree or master’s degree is a plus
- Customer Interaction: Strong skills in executive presence, writing, and phone communication. Exhibits a highly professional demeanor
- Consulting Expertise: Ability to gather and analyze information, providing strategic insights into clients’ organizational and technical challenges
- Technical Communication: Skilled at explaining technical details to non-technical audiences while maintaining credibility with technical stakeholders
- Expectation Management: Proficient in setting and communicating expectations, and skilled in mediating and resolving issues
- Organizational Skills: Highly organized with the ability to prioritize and manage multiple tasks concurrently
- Relationship Building: Demonstrates the ability to build lasting, trust-based relationships
- Issue Resolution: Takes ownership of customer issues and drives them to resolution
- Personal Attributes: Self-motivated, strong work ethic, creative, and customer-centric personality
- Travel Requirements: Willingness to travel 10% to 25% of the time
- Must be fluent in written and spoken French. Dutch is desirable but not essential
What the job involves
- As a Customer Success Manager, you will be instrumental in guiding clients on the optimal use of SailPoint's identity management solutions
- Your primary focus will be to understand client challenges, offer strategic recommendations, and ensure the effective implementation of our products to meet their needs
- You will also share best practices and closely monitor client accounts to drive satisfaction and success
- Client Guidance: Advise clients on leveraging SailPoint's identity management solutions to address their organizational challenges. Provide tailored recommendations based on a deep understanding of our products
- Account Monitoring: Track and analyze changes in product usage, client personnel, goals, financial conditions, and competitor activity. Develop and maintain Customer Success Plans to achieve agreed outcomes and enhance client satisfaction
- Strategic Reporting: Deliver regular performance updates on clients to senior management. Collaborate with teams across Product Management, Support, and Renewals Management to monitor product adoption and mitigate risks
- Opportunity Identification: Discover new opportunities to expand the use of SailPoint's products and services, driving client success and increasing company revenue
- Contract Renewal: Ensure timely renewal of maintenance contracts
Our take
SailPoint is a leader in identity management, founded in 2005 to help businesses mitigate security risks. The company went public in 2017 and was acquired by Thoma Bravo in 2022.
SailPoint’s products harness AI and machine learning to automate and streamline identity management, appointing the appropriate access to different identities operating in a business. Its solutions have evolved alongside innovations in the space, and the company remains a top choice for enterprises worldwide.
To continue keeping pace with advancements in the market, SailPoint has acquired identity solutions startup SecZetta. With this move, SailPoint says it will be able to further help its clients consolidate their identities and organize their workforce data. The company also partnered with Simeio, a leading provider of Identity and Access Management services, to enhance both companies’ security capabilities and protection measures.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Dec 2014
$0.3m
EARLY VC
Nov 2010
$0.6m
GRANT
Total funding: $21.8m
Company benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 4019k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental leave: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Company values
- Innovation: Our solutions deliver unique, compelling value to our customers and partners. In fact, we expect to have a significant, positive impact on the bottom line. We passionately strive to help our customers run their companies better and faster. Their success breeds our success
- Integrity: We understand what is expected of us and ensure that we have the resources to meet or beat that expectation. Because we empower our employees to do the right thing and place high value on open communications, every person who works in or with our company knows they can depend on us to do what we say we’ll do
- Impact: We believe effort should not be confused with progress. We ensure that every person in our company understands what success looks like and how to get there. People succeed here based on the delivery of measurable results. And we expect people on our team to deliver those great results with a great attitude
- Individuals: We believe that the single greatest asset of a software company is people. By treating everyone in our company as a person, not a number, we create a work environment that is responsive to needs both on and off the job. We take our business very seriously, but maintain a healthy sense of balance in our lives
Company HQ
Four Points Centre, Austin, TX
Articles
Leadership
Mark McClain
(CEO)Operating Advisor at Elsewhere Partners. Previously and SVP of Software Marketing at Sun Microsystems and a VP of Worldwide Marketing at IBM Tivoli Software.
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