Senior Associate of Revenue Operations, Wayfair
B2B Sales
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 3+ years of experience in sales/business enablement, sales strategy & operations, or similar roles
- Curiosity and eagerness to have an impact on the business, especially as it relates to sales operations, process improvement and automation
- Experience owning work plans or projects, including translating objectives into logical steps, defining and executing project plan (self and partners), managing stakeholders
- Ability to interpret data analysis/reporting and translate into insights and recommendations
- Excellent communication skills and a collaborative mindset; ability to collaborate with diverse cross-functional stakeholders
- Ability to thrive in an fast-paced, evolving organization while juggling several priorities
- Experience with Salesforce, Jira, or similar tools
What the job involves
- Wayfair’s Business-to-Business (B2B) & Global Sales organization is seeking a Senior Associate to help drive our business and sales team strategy
- This role is a part of Business Enablement / Revenue Operations and will directly support teams that drive large, complex customer projects
- The Revenue Operations team’s mission is to accelerate sales/project team results through translating a deep understanding of workflow and KPIs into projects/actions that improve performance
- We accomplish these goals through priorities such as weekly executive business reviews (WBRs), roadmap management, and short- to long-term projects that improve customer/seller/business outcomes
- Deeply understand qualitative and quantitative trends in the business through sales team shadowing, KPI monitoring, and cross-functional engagement
- Host a weekly executive business review for the team(s) that you support, including managing follow-ups and action items
- Provide short-term operational support to improve team performance
- Example: action plan to address SLA underperformance
- Scope data requests for analytics teams to execute; interpret results and translate them into actionable steps or projects
- Create short-term action plans to address underperformance and/or accelerate positive trends with clear steps, milestones and deliverables
- Partner with cross-functional teams as needed to support project execution
- Communicate updates and outcomes regularly to sales and partner teams
- Scope and execute medium/long-term projects and initiatives
- Example: process/workflow standardization and optimization
- Assist in scoping and planning for initiatives that step from OKR/business priorities, including project plan development and cross-functional alignment
- Drive project and/or workstream execution, including hitting milestones, preparing and delivering stakeholder updates, incorporating feedback, and coordinating launches
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
Salary benchmarks
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