Customer Support Specialist, Reveleer
$21.00 - $25.00 / hr
Office located in Glendale, CA
Risk adjustment platform
Open for applications
Risk adjustment platform
201-500 employees
Open for applications
$21.00 - $25.00 / hr
Office located in Glendale, CA
201-500 employees
Company mission
To accelerate insight-based healthcare through a connected platform that provides transparency, choice and control within government sponsored healthcare.
Role
Who you are
- SQL - solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
- Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
- Solid data management experience - using Excel, Access MS SQL Server (or other RDBMS)
- Excellent organizational skills to effectively manage multiple customer support issues
- Bachelor’s degree or higher in Computer Science or equivalent experience
Desirable
- Healthcare/Medicare Advantage experience at the plan level
- Technical Customer Support or Client Support experience, ideally as a Business Analyst, a Customer Support Representative or similar role
- Experience with SaaS delivered applications is a plus
- 4+ years SQL experience
- ASCII andpr EDI knowledge is desirable
- 3+ years MS Project or the equivalent
- Familiarity with JIRA is a plus
What the job involves
- The Customer Support Specialist provides documentation of processes and configurations of Reveleer's SaaS products while providing tier 2 support for application issues, assisting with the identification of root causes and present possible solutions
- This is a not a call-center type support position - there are no scripts
- You need to be able to provide technical input for application deficiencies, be able to dialogue cross-functionally to contribute to development prioritizations, proposals, SOWs and client implementations
Our take
AI in the healthcare industry is quickly becoming critical in enabling quality, predictive patient care that provides better outcomes. In utilising AI, costs within the healthcare industry will reduce drastically by decreasing care time overall, making for a less time consuming process.
Reveleer is part of the new generation empowering data-driven healthcare, by providing a cloud-based platform the company is allowing payers in all lines of business the ability to manage risk adjustment and quality improvement in-house. In their efforts to automate these complex processes, the platform has already supported some of the largest health plans available in the US.
With funding raised from multiple investment organisations, Reveleer is utilising the capital gained to expand and enhance its platform capabilities. It is also making acquisitions and building strategic partnerships with companies that share its mission of addressing the leading challenges in healthcare.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Feb 2024
$65m
LATE VC
Apr 2022
$46m
SERIES D
Total funding: $187.9m
Company benefits
- Medical, Dental and Vision benefits
- 401k
- PTO Plan
- Fully stocked breakroom with drinks and snacks
- Dog friendly office
- Social gatherings
Company values
- Customer First
- Every Moment Counts
- We Foster Community
Company HQ
Vineyard, Glendale, CA
Articles
Leadership
Jay Ackerman
(CEO, not founder)Over 25 years of experience in various leadership capacities, including Guidance Software CRO and as the Head of Sales & Customer Success at ServiceSource.
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