Mobile Developer Support Engineer, Scandit

Salary not provided
React
React Native
iOS
Android
Zendesk
JIRA
Slack
Junior, Mid and Senior level
Remote in US

More information about location

Scandit

Smart data capture for the modern enterprise

Open for applications

Scandit

Smart data capture for the modern enterprise

201-500 employees

B2BArtificial IntelligenceEnterpriseDeep TechAugmented RealitySaaSAutomation

Open for applications

Salary not provided
React
React Native
iOS
Android
Zendesk
JIRA
Slack
Junior, Mid and Senior level
Remote in US

More information about location

201-500 employees

B2BArtificial IntelligenceEnterpriseDeep TechAugmented RealitySaaSAutomation

Company mission

To give superpowers to workers, customers, and businesses by providing actionable insights and automating end-to-end processes.

Role

Who you are

  • You prioritize the customer experience and have a customer-centric mindset
  • You possess strong analytical and problem-solving skills
  • You have extensive knowledge and understanding of React Native
  • You have experience working with complex React Native applications
  • Ideally, you have experience in mobile development for both iOS and Android
  • Experience working with other mobile development frameworks or native iOS/Android is a plus, but we also value willingness to learn and grow
  • You are familiar with mobile and web technologies in general and are willing to learn
  • You have excellent English communication skills, both oral and written
  • You can work independently with a high degree of autonomy
  • You hold a Bachelor's or Master's degree in Engineering, Computer Science, or have equivalent practical experience

What the job involves

  • As a Mobile Developer Support Engineer, your role will be to provide outstanding support to our customers by addressing their technical issues
  • You will act as a trusted technical voice and product expert, working with customers to resolve their issues, answer their technical questions, and create code samples
  • You will closely collaborate with your colleagues in enterprise success and other teams, including engineering and product
  • As a Mobile Developer Support Engineer, you will help other developers successfully integrate Scandit SDK into their apps
  • You will work with the developer teams of our US-based customers, focusing on a variety of mobile technologies, particularly React Native and native iOS
  • Communicating with external developers through email, ticketing systems, discussion boards, and video calls to solve problems
  • Collaborating closely with the engineering team to identify and fix bugs, and improve sample applications to ensure smooth integration for our customers
  • Alongside other support engineers, maintaining our FAQs to provide a comprehensive resource for our users
  • Core working hours with limited on-call duties
  • While most internal communication occurs asynchronously (via Slack, Zendesk, Jira), you will need to have some overlap with colleagues, primarily based in the CET timezone

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Scandit leverages the cameras found in smartphones, tablets, wearables, and other devices such as drones to enable direct interaction with products. Scandit technology enables the cameras on these devices to scan barcodes and other product data.

Supported by a successful $150 million raise, the company has continued to innovate in the area with its focus on the Microsoft Hololens and other wearable displays as ways to help streamline warehouses.

Augmented reality is forecast to become a huge industry in itself, and as one of the early movers in the space, Scandit is well placed to further capitalise on the trend.

Insights

Top investors

Few candidates hear
back within 2 weeks

37% female employees

-8% employee growth in 12 months

Company

Funding (last 2 of 8 rounds)

Feb 2022

$150m

SERIES D

May 2020

$80m

SERIES C

Total funding: $274.6m

Company benefits

  • Additional day off on your birthday
  • Hybrid working
  • Health insurance & pension
  • Equity plan

Company values

  • Pioneer spirit - Be part of something big, set yourself challenging goals, embrace failure and have an impact
  • Dedication - Take ownership, strive to make things better every day and encourage others to do the same
  • Innovation - See every problem as an opportunity to innovate and contribute to a better solution
  • Team spirit - Respect your team members, be open and have a voice, trust yourself and others, and expect the same in return
  • Getting things done - Find a good balance between quality and impact. Don't overanalyze and deliver results
  • Fun - Don’t take yourself too seriously and have fun

Company HQ

Escher Wyss, Zürich, ZH

Founders

Started his career as a researcher for IBM's research lab. Has a PhD in Computer Science from ETH Zurich.

Christian Floerkemeier

(CTO & VP of Product)

Previously Associate Director of MIT's Auto-ID lab. Has a PhD in Computer Science from ETH Zurich.

Senior research scientist at ETH Zurich, after completing a PhD in Computer Science.


People progressing

Joined as a Software Engineer. Promoted to Senior Engineer after 3.5 years. Then promoted again to be Technical Lead after 1 year. Now works as a Senior Staff Software Engineer & Chapter Lead after being promoted another two times in 3 years.

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