Senior Analyst, Wayfair
Fulfillment Analytics and Strategy
4 days a week in office
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- We are looking for analytical, action-oriented, and collaborative individuals who can translate business problems into actionable insights, and data-driven solutions to influence FC operations and communicate daily ops challenges into business cases
- Successful individuals in this role excel at both qualitative and quantitative analysis while also being eager to communicate upward and outward to a diverse audience
- Bachelor’s degree in a quantitative field - Degree in Engineering, Supply Chain, Mathematics, Economics or other concentrations with heavy quantitative focus strongly preferred
- Experience with Microsoft Excel/Google Sheets, SQL/GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
- Team-first attitude with enthusiasm for cross-functional collaboration
- Passion for Process Optimization and Transformation - Experience with complex operational, process, and performance improvement projects
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
What the job involves
- Must be ONSITE in Boston, MA (Monday - Thursday) and work remotely Friday
- The Fulfillment Analytics and Strategy team (FAS) is the CastleGate network's one-stop shop for strategic planning, performance management, and inventory and quality control
- We are the bridge that connects field operations in the Fulfillment Centers to central business teams and work with a wide range of partners to make CastleGate the clear choice for storing and fulfilling products on Wayfair.com
- Manage processes and engagement with key cross-functional partners
- Build and maintain dashboards, visualizations, and prototypes to translate data sets into driving insights and actions
- Create and maintain reporting to generate actionable insights and manage FC performance for strategic initiatives
- Translate KPI movements into recommendations for process improvement, then equip sites to follow through on those recommendations
- Operate as a cross functional think tank that understands customer needs and Wayfair & Supplier processes, then define, design, and deliver new FC offerings
- Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through
- Problem solve situations; requiring use of data collection and analysis, often with incomplete and ambiguous data
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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